Interested to know how the home & electronics retail industry fares in terms of customer satisfaction? 

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What people are saying . . .


Learn the ROI of customer satisfaction on retail KPIs such as churn, retention, and acquisition, and see the impact and importance of customer satisfaction in your retail business as only HappyOrNot’s data can show.  


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1 item/month

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$25/month

This quote needs to counter any objections people might have using the product.

Joseph Fakeman

@fakemanJ

This quote needs to nudge people towards conversion by establishing trust.

Arthur Vandelay

@VandelayIndustries

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2 items/month

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FRESH

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$45/month

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3 items/month

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$65/month

Be Smart in Retail

With this material, we want to share our knowledge and experience on bringing consistency to your retail customer experience measuring.

There is an easy way to discover the service points most important for the customer experience and your customers’ satisfaction at these meeting points. By investing in customer experience at strategic points, such as the service desk or checkout, you get your customers to return to the brick-and-mortar store again and again. 

What if there was a way for the customer to give you critical customer experience feedback in exactly the right service situation in less than a second?

Customer experience consists of little bits along the entire purchasing path. A short, clear and visual customer satisfaction survey can be placed at the points critical for customer experience. The survey location can be changed as needed. When you’re able to easily collect data about your customers’ satisfaction at specific service points with an easy-to-use terminal device, you’ll effortlessly obtain clear data on how your customers feel about your services anywhere at your store. Customer experience can be measured at different points, such as:

All the customer needs to do is press one of four clear emoticon buttons, and you’ll find out how things are going at specific meeting points. This allows you to collect clear data to be used as a basis for future actions on where a positive customer experience engram is successfully created and where there is still room for improvement.

  • At the checkout queue or after it
  • Between the shelves, while looking for items
  • On entering or leaving the store
  • At your new department

If you want your customer flow to remain constant thanks to an improving customer experience, don’t miss this opportunity. Find out the points where you need improvement and which factors are critical for success.

Don’t waste your time and money on analyzing customer satisfaction data.

Analyzing customer satisfaction data doesn’t need to be hard

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By investing in customer experience at strategic points, such as the service desk or checkout, you get your customers to return to the brick-and-mortar store again and again.

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Making customer feedback easy for your customer and your business

HappyOrNot® - Guaranteed customer and employee satisfaction improvement. We serve over 4,000 companies across 117 countries. Our intelligent service and data insight help improve customer and employee happiness across any business sector.

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In these insights, we share the impact and importance of measuring customer satisfaction in the retail business.


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These insights include real industry data findings, current home & electronics benchmarking, and customer cases.


Customer Satisfaction in Home & Electronics Retail