“The power of HappyOrNot is in the large number of real-time customer feedback we capture. It’s a fundamental operational shift.”

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.

The biggest change that HappyOrNot has brought to the services in my area of responsibility is the transparency of information to all levels of our organisation. When staff, managers, and our executive team all have access to real-time data that tells them how our services are performing, every person feels like they own the customer experience.

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.