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Increase service industry profits with HappyOrNot’s customer satisfaction system

Increase customer loyalty and customer lifetime value with HappyOrNot’s customer satisfaction tool in service industries to drive long-term growth for your organization and surpass the competition. 

HappyOrNot Smiley Touch in services setting

Why is customer satisfaction in service industries important?

Satisfied customers not only provide repeat business but they also become loyal customers who advocate for your brand.  Gain valuable insights into customer needs and preferences by collecting customer feedback instantly through the best customer satisfaction software. Improve customer service, exceed customer expectations, engage and motivate staff, manage your reputation, and meet or verify service-level requirements. 


Customer-centric companies are 60% more profitable than others


of buyers are willing to pay more for excellent customer experience


told friends about a great customer service experience


Start collecting customer feedback in service based industries with HappyOrNot

HappyOrNot offers a market-leading survey solution that enables service based businesses to gather feedback and measure overall customer satisfaction.

Using HappyOrNot’s intuitive and user-friendly Smiley faced feedback kiosks and analytics platform, businesses can collect customer insights and improve customer satisfaction by taking actionable steps based on the feedback received.  

With our unified customer experience platform, customer service teams can improve their daily operations and build customer loyalty through excellent customer service

How HappyOrNot maximizes customer service experiences

HappyOrNot provides service based businesses with a simple and intuitive system for collecting feedback to help them identify improvement areas and capitalize on growth opportunities, which increases the overall customer lifetime value. Our solution allows service companies to analyze patterns, share insights, and focus on KPIs that drive long-term growth. 


Collect feedback

Let your customers share feedback instantly and easily while the experience is still fresh in their mind.

Analyze data icon


Find patterns, share insights, and engage your team with our clear dashboard that highlights key metrics and KPIs.


Make informed decisions

Make data-driven decisions that improve customer satisfaction, loyalty, referrals, and drive long-term growth.

engaged happy customer icon

Optimize services

Use insights from the feedback to optimize processes and ensure best practices for increased profitability

Trusted by service providers worldwide

HappyOrNot helps you optimize resources and deliver memorable experiences across multiple locations. Capture positive and negative feedback from your clients and join over 4,000 brands using HappyOrNot’s real-time customer feedback solutions to establish lasting relationships and build loyalty.

ISS logo
Sodexo logo
Credit Suisse logo
DHL logo
USCS logo
Heathrow logo
Lloyds Bank logo

Reduce negative feedback by 40% in the first year

Approachable, anonymous, and easy to use, our feedback management tools are designed to collect maximum reviews in all physical and digital experience points. Our service industry customers have been able to make more happy customers by:  

  • Increasing customer loyalty  
  • Rising referral rates  
  • Standing out from other service providers with memorable experiences

Customer experience success stories

Our case studies demonstrate how HappyOrNot’s feedback software and online survey tools have helped service businesses collect and review valuable feedback, make data-driven decisions, and stay ahead of the competition in a demanding business space.   

Courtney Hill

Director of Marketing,
Chartwells Higher Education

“We’ve found that the HappyOrNot Smiley Terminals enable students to submit continuous, fact-driven data.”
Sami Eriksson

Head Chef,

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”
Daniel Propoggia

Customer Service Coordinator,
Georges River Council

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”
Minesh Patel

Head of Services,,
Nottinghamshire, Change Grow Live

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

Keep your customers coming back for more

Transform your business with real-time surveys and collect customer insights from intuitive responses that guests can leave with one click of a Smiley button and keep your feedback loop going.  

Book a demo

Frequently Asked Questions