Gain insights and optimize your operations with Smiley Touch
Are you facing challenges like inadequate or infrequent feedback, difficulty identifying service issues, or unclear actions based on feedback data? Our touchscreen customer satisfaction terminal eliminates these blind spots and stops revenue leakage.
With Smiley Touch, you receive valuable reports and data insights in a user-friendly format, helping you make informed decisions and take actionable steps to improve your business quickly and effectively.
Capture instant customer feedback effortlessly and understand the reasons behind customer buying decisions. Uncover what works and what doesn’t, enhance the customer experience, and drive transformation for your brand.
Collect instant, relevant data
Collecting reliable, relevant data is the key to making the right business decisions. Here’s what makes our Smiley Touch unique:
High response rates
Get lots of rich, continuous feedback without friction
In-the-moment feedback
Get feedback exactly when and where the experience happens
Understand reasons
Get to the root of the matter with follow-ups and open comments
Connect to target audience
Connect feedback data with demographic information to focus on your target audience
Comes with Analytics
Smiley Touch includes our easy-to-use Analytics customer experience software enhanced with our uniquely trained AI feedback model.
We turn real-time and written customer feedback into relevant and reliable insights that help you understand what’s working, when and where you need to improve, and how to take action.
Smiley Touch™
Get a perfect fit
We offer three different versions to suit your needs:
- Stand with branding and customization options and a removable question sign
- Table for receptions, service desks, fairs, and mobile use
- Wall that can be placed at any height, for example, low for accessibility needs.
Our experts help you discover which version works best for your business needs.
Try our Smileys out!
Are you wondering how they work and what they can do for your business? Take them for a test drive and witness their impact. Our Smileys are just the beginning. With HappyOrNot, you can access a comprehensive suite of tools and features to elevate your customer experience.
Get started
HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!
Hear from our customers
Our mission is to help businesses and organizations on global markets understand their customers and employees better by collecting and analyzing real-time feedback. With our innovative solutions, we provide valuable insights that enable them to make data-driven decisions and improve their services.
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