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Drive continuous growth with
in-depth Smiley feedback insights

Smiley Touch™ is a touch screen customer feedback system that lets you discover the “why” behind your customer’s feedback. Understand the root causes of satisfaction or dissatisfaction and connect them to the time and place to achieve faster time to resolution and proactively improve your performance.

Gain insights and optimize your operations with Smiley Touch

Are you facing challenges like inadequate or infrequent feedback, difficulty identifying service issues, or unclear actions based on feedback data? Our touchscreen customer satisfaction terminal eliminates these blind spots and stops revenue leakage.  

With Smiley Touch, you receive valuable reports and data in a user-friendly format, enabling you to make informed decisions and take actionable steps to improve your business. 

Capture instant customer feedback effortlessly and understand the reasons behind customer buying decisions. Uncover what works and what doesn’t, enhance the customer experience, and drive transformation for your brand.  

Collect instant, relevant data

Collecting reliable, relevant data is the key to making the right business decisions. Here’s what makes our Smiley Touch unique: 

High response rates

Get lots of rich, continuous feedback without friction

In-the-moment feedback

Get feedback exactly when and where the experience happens

Understand reasons

Get to the root of the matter with follow-ups and open comments

Connect to target audience

Connect feedback data with demographic information to focus on your target audience

Comes with Analytics

Smiley Touch includes our easy-to-use, Analytics customer experience software that lets you understand the reasons behind customer feedback and the needed focus areas to improve operations. 

Get a continuous learning flow on your performance that your team can easily follow and apply. 

Smiley Touch
Get a perfect fit

We offer three different versions to suit your needs:

  • Stand with branding and customization options and a removable question sign
  • Table for receptions, service desks, fairs, and mobile use
  • Wall that can be placed at any height, for example, low for accessibility needs.

Our experts help you discover which version works best for your business needs.

Try our Smileys out!

Are you wondering how they work and what they can do for your business? Take them for a test drive and witness their impact. Our Smileys are just the beginning. With HappyOrNot, you can access a comprehensive suite of tools and features to elevate your customer experience.

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Book a demo today


Transform your business with real-time customer insights.

Frequently Asked Questions