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Maintain high-quality cleaning service levels and react fast to customer requests

HappyOrNot’s instant customer feedback system helps you increase customer lifetime value and secure new business by ensuring that your clients and their visitors, customers, and employees are satisfied with your cleaning services.

HappyOrNot Smiley Touch rating cleaning services


Collect feedback with HappyOrNot’s cleaning services customer satisfaction system

Whether it’s deep cleaning services for demanding premises such as laboratories, hospitals, or manufacturing plants, or office spaces that need to be safe and inviting, it is important to know what your clients think of the service you deliver. 

HappyOrNot’s customer feedback system delivers powerful insights to help you collect feedback, find patterns in satisfaction scores, and identify areas for improvement. Discover where standards are not being met so you can quickly course correct, and build high-quality practices that ensure you exceed customer and service level expectations. 

How HappyOrNot data helps you bring in new clients

Whether you offer janitorial services or run any other commercial cleaning business, you must ensure your customers stay happy throughout the process and continue to hire your services. In just four simple steps, HappyOrNot helps you ensure your customers stay satisfied and optimizes your cleaning services business for long-term growth. 

How It Works


Collect feedback

Let your customers share feedback instantly and easily when and where they experience your services.

analyze data icon


Find patterns, share insights, and engage your team with our clear dashboard highlighting key metrics and KPIs.


Make informed decisions

Make data-driven decisions that improve customer satisfaction, service quality, and renewals to drive growth.


Optimize services

Use insights from the feedback to optimize processes and ensure best practices for increased profitability.

Track and improve services with data

The single Analytics dashboard provides cleaning services companies with instant feedback data, enabling you to enhance your service levels, optimize resourcing, identify customer demands, and meet quality requirements. 

Our real-time collaboration empowers you and your team to stay connected and act quickly when issues happen. Automatic reports make it easy to share results with staff to promote good practices, as well as stakeholders to verify customer satisfaction with the quality of your cleaning services. 

HappyOrNot’s managed services is also available to support businesses in managing the solution, interpreting results, and educating the team to enhance the overall service experience. 



Woman rating restroom cleanliness with HappyOrNot Smiley Terminal wall

The importance of customer feedback for cleaning service companies

Customer feedback helps cleaning service companies understand how you can improve your services to ensure you meet the needs and expectations of your customers. With instant, continuous customer feedback, you can:

  • Ensure you maintain a high-quality standard of services
  • Meet compliance with the technical standards of your service agreements
  • Retain and reward staff for exceeding requirements
  • Attract new customers and keep existing ones

Customer experience success stories

Our case studies demonstrate how HappyOrNot’s feedback software and online survey tools have helped service businesses collect and review valuable feedback, make data-driven decisions, and stay ahead of the competition in a demanding business space.   

Keith Mowery

Vice President of Logistics,
United States Cold Storage

“We pride ourselves in working well with drivers, but our goal was to become known as the most driver-friendly and carrier-friendly cold storage company out there. That is when we engaged HappyOrNot.”
Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Todd Burbage

Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.
Sami Eriksson

Head Chef,

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

HappyOrNot's cleaning services feedback system

Capture instant customer feedback effortlessly with HappyOrNot’s cutting-edge Smiley face feedback devices and analytics system. Predict potential issues before they occur and gain real-time visibility into the time, place, and reasons behind guest feedback to foster continuous improvement. 

Retain clients and secure new business

Transform your business with real-time customer feedback surveys. Get access to instant feedback on your cleaning services to improve processes, retain and secure new contracts, build loyalty and referrals, and drive growth.

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Frequently Asked Questions