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Set your specialty store apart from the competition with excellent service and selection

HappyOrNot’s instant feedback terminals and analytics provide your specialty shop with powerful insights to help you stay competitive against larger chains by providing excellent selection, service, and experience.


Turnkey feedback solution for specialty retail

How It Works



Place the Smiley feedback terminals in your store. It's easy and only takes a few minutes to assemble.



Customers provide instant feedback on their shopping experience with a simple touch of a button.



Customer feedback data is automatically connected to time, place, and reason to uncover valuable insights.



Share, engage, and act on the insights with your team to optimize operations, improve customer satisfaction, and boost loyalty.

The importance of collecting feedback for specialty stores


Specialty stores offer unique products that cater to specific customer needs and interests. To ensure success in this competitive industry, it’s essential to understand what customers want and need. By collecting feedback, you can make informed decisions and provide personalized customer experiences that keep them coming back. HappyOrNot helps specialty stores to:

  • Optimize product selection that is tailored to consumer preferences. 
  • Ensure staff provide expert advice and personalized service to secure purchases.
  • Increase customer loyalty and bring more lifetime value through repeat business.
  • Gain an edge over the competition by delivering excellent customer experiences.

The perfect feedback solution for your specialty retail store

Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.

Retailer success stories with HappyOrNot

Hear from our retail customers who have seen the benefits of HappyOrNot’s solution firsthand. From optimized product selection to engaged employees, HappyOrNot has helped retail businesses worldwide to stay competitive and provide excellent service.

Area Manager,

“Our biggest goal is to reach our sales targets with certain resources without ever compromising on the service level. [HappyOrNot] real-time Customer Experience insights are the everyday tool we use to make sure we reach that goal.“ JACK & JONES Area Manager
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Joe Ruhoff

Director of Retail Operations,
Nectar Cannabis

“Improving our scheduling has had a positive impact to our bottom line. There is a direct correlation between our customer feedback scores and sales.”
Leif Paulsen

Customer Service Specialist,
XXL Sports & Outdoor

“HappyOrNot is like having a consultant to show us what is working and what is not.”

Try HappyOrNot in your specialty store today

With HappyOrNot’s easy-to-use feedback terminals and insightful analytics, your specialty shopping business can stay competitive and provide excellent service and product selection.

Get Started