It’s not just an online survey – it’s connecting physical and digital
Over 73% of consumers use multiple channels during their buying journey, and companies that prioritize omnichannel customer engagement retain up to 90% of their customers.
Ensuring that your digital and physical experiences are aligned is crucial. Gain a 360º view of your brand experience by measuring customer sentiment across all touch points of your business by incorporating our online Smiley Digital alongside our in-location customer feedback tools Smiley Touch and Smiley Terminal.
Cover all channels with our Smiley Digital customer feedback software
Ensuring a consistent customer experience across channels requires the ability to identify differences in service levels both online and in-location.
Deliver your customers the same great brand experience no matter where they choose to do business with you. The diversity and ease of use of our Smiley Digital enables you to cover your full range of digital channels, from emails, to web pages, chat, SMS, and more!
Get a complete view of your customer experience
All-in-one
Measure your customer satisfaction KPIs both on-site and online with the same tool, methods, and reporting platform,
All touch points covered
Collect feedback no matter where your customers interact with you: website, newsletters, emails, in-location and more!
Highest engagement
Our familiar Smiley feedback buttons deliver continuous, in-moment feedback at volume that you can act on.
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Consistent experience
Connect your physical and digital CX measurement to deliver a seamless customer journey and brand experience.
Comes with Analytics
Smiley Digital includes our easy-to-use Analytics software enhanced with our uniquely trained AI feedback model.
We turn real-time and written customer feedback into reliable insights, giving you a complete view of service performance across all digital and physical touchpoints. Discover what’s working, when and where you need to improve, and how to take action.
Full-coverage digital feedback
Keep your customers coming back by ensuring they get the same great experience along their online journey, from awareness to purchase and even post-transaction.
Our range of digital survey tools provide your business with full-coverage feedback options that enable you to capture customer feedback at every touchpoint. Quickly identify gaps in service along their path and make fast improvements to boost satisfaction, loyalty, and repeat purchases.
Our Smiley Digital variants include Pop-up for single-use cases such as eCommerce and ‘Thank you’ pages, Embed for web pages or emails, and Solo for physical environments as a QR code or digitally as a URL.
Try our Smileys out!
Are you wondering how they work and what they can do for your business? Take them for a test drive and witness their impact. Our Smileys are just the beginning. With HappyOrNot, you can access a comprehensive suite of tools and features to elevate your customer experience.
Get started
HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!
Hear from our customers
Discover the positive experiences of our customers. Our online feedback tools provide valuable insights into user behavior by making feedback collection quick and easy, helping businesses to increase customer engagement and improve the customer experiences.
With customer feedback collection and customer service software, these businesses have achieved success – and you can be next.
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