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HappyOrNot

Our smileys for your business – because happy people inspire change.

Measure

the happiness

Listen to your customers and employees - gather feedback on the spot or online.

Follow

your performance

Keep an eye on your business performance with our intelligent reporting service.

Improve

your business

Check your progress, share your results with customers and employees, and develop your business.

Want to have more happy, loyal, and satisfied customers and employees?

Increase happiness, and grow your business with the help of our Service. How is your business doing? Let our Smileys tell you!

Let our Smileys improve your customer experiences and workplace happiness

Smiley Terminal™ & Reporting Service

Learn how well you perform to your service promise by collecting feedback instantly at the point-of-experience. Our Smiley Terminals capture the feedback, and our Reporting Service analyses and reports all of your feedback data back to you.

NEW! Our new Rail mount version of our Smiley Terminal is the ideal solution for collecting feedback in buses, trains, and trams. Check it out here.

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Also available: Web Smileys™

Do you know what your online visitors’ experiences are when visiting your website or webshop? Our web smileys will tell you. Web Smileys are an effective and easy way to collect feedback from your customers and employees online.

Learn more Click to try

Creating happiness in every business, worldwide

Selected clients

What our clients say about us

We chose HappyOrNot because it’s easy-to-use, particularly for our elderly demographic, and less intimidating than traditional online survey methods. We’ve found that it is beneficial to both our patients and our employees.

Sharon Clark

Director of Retail Services, Ochsner Health System

Without any prompting, the security staff are encouraging passengers to use the feedback units. This is hugely encouraging, as it is a positive interaction between our staff and the passenger, and really enforces to passengers that their feedback is important to us.

Kevin Rendle

Head of Operative Systems, Heathrow BAA

HappyOrNot is a standard part of our restaurant concept. We can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.

Laura Krusius

Head of Frontline Services, Technopolis Restaurants and Catering Industry

Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results.

Magnus Feldt

Head of People Development, Elkjøp, a division of Dixons Carphone

Business insights

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