HappyOrNot

HappyOrNot is an extremely invaluable cost effective Employment opinion tool, which allows for fast reaction to many operational and employee issues thus creating a much happier and more efficient working environment. It helps us to keep DHL as one of the top employers across the world.

We chose HappyOrNot because it’s easy-to-use, particularly for our elderly demographic, and less intimidating than traditional online survey methods. We’ve found that it is beneficial to both our patients and our employees.

Without any prompting, the security staff are encouraging passengers to use the feedback units. This is hugely encouraging, as it is a positive interaction between our staff and the passenger, and really enforces to passengers that their feedback is important to us.

HappyOrNot is a standard part of our restaurant concept. We can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.

Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results.