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HappyOrNot

Our smileys for your business – because happy people inspire change.

Want to have more happy, loyal, and satisfied customers and employees?

Increase happiness, and grow your business with the help of our Service. How is your business doing? Let our Smileys tell you!

Let our Smileys improve your customer experiences and workplace happiness

Smiley Terminal™ & Reporting Service

Learn how well you perform to your service promise by collecting feedback instantly at the point-of-experience. Our Smiley Terminals capture the feedback, and our Reporting Service analyses and reports all of your feedback data back to you.

NEW! Now you can get instant notification when your satisfaction level drops below your set standard with our new feature! Avoid escalation and safeguard your service excellence. Read our Launch PR here.

Also available: Web Smileys™

Do you know what your online visitors’ experiences are when visiting your website or webshop? Our web smileys will tell you. Web Smileys are an effective and easy way to collect feedback from your customers and employees online.

Creating happiness in every business, worldwide

Last year alone, we helped over 2,000 companies collect more than 143,000,000 feedback responses. Our intelligent service and data insight help improve customer and employee happiness across any business sector.

Selected clients
Microsoft
Lego
McDonald's
ISS
Baptist Healthcare
Nestlé
Ebay
Nike
LinkedIn
Zara
Rite Aid
United Airlines
American Express
Dixons Carphone
Bayer
Heathrow Airport
GSA
IKEA
Carrefour
National Institutes of Health
GE Healthcare
BMW
KFC
Los Angeles Police Department
Sodexo
Deutsche Bahn
Adventist Health
PAML
Planet Fitness
Wally Park
General Growth Properties
New York University
HMS Host
Langley Federal Credit Union
UPS Store
ShopKo
Dallas Fort Worth
Greenville Spartanburg
Sea-Tac Airport
Orlando International Airport
Liberty Mutual Insurance
Domino's Pizza
Expedia
Bank Audi
Emirates
NHS
Ochsner Health Systems
Nordea
3M
Finnish Red Cross
DAA
The Source
Renault
City of Copenhagen
Delhaize
Decathlon
Migros
Aleris
flunch
British Library
Autogrill
OBI
HP
Port of Seattle
AVIS

What our clients say about us

HappyOrNot is an extremely invaluable cost effective Employment opinion tool, which allows for fast reaction to many operational and employee issues thus creating a much happier and more efficient working environment. It helps us to keep DHL as one of the top employers across the world.

Mel Pearce

Pulse Lead, Digital Solutions, Specialist Services, DHL Supply Chain

We chose HappyOrNot because it’s easy-to-use, particularly for our elderly demographic, and less intimidating than traditional online survey methods. We’ve found that it is beneficial to both our patients and our employees.

Sharon Clark

Director of Retail Services, Ochsner Health System

Without any prompting, the security staff are encouraging passengers to use the feedback units. This is hugely encouraging, as it is a positive interaction between our staff and the passenger, and really enforces to passengers that their feedback is important to us.

Kevin Rendle

Head of Operative Systems, Heathrow BAA

HappyOrNot is a standard part of our restaurant concept. We can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.

Laura Krusius

Head of Frontline Services, Technopolis Restaurants and Catering Industry

Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results.

Magnus Feldt

Head of People Development, Elkjøp, a division of Dixons Carphone

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