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HappyOrNot

Improve your business one Smiley feedback button at a time

Smiley Terminal™ is the fun, fast, and friendly feedback terminal that lets you know if your customers are happy or not in seconds. Engaging, easy-to-use, and frictionless feedback with a simple press of a Smiley button.

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One second surveys

Let your customers instantly share their feedback with a simple press of a Smiley face feedback button. Know exactly when and where the feedback was given in all your busy locations.

Eliminate blind spots, discover the most burning issues, and implement best practices to improve customer experience and develop your operations.

Fun and easy feedback to measure customer satisfaction

Our Smiley feedback buttons are intuitive and quick to tap as you walk by. Capture the maximum amount of feedback from visitors and passers-by at busy sites. Here’s what makes our Smiley Terminal unique:

Maximum response rates

Quick, single touch, anonymous feedback.

Completely wireless

Place it anywhere without annoying cables.

Ready to use in minutes

Quick to assemble and activate.

Comes with Analytics

Smiley Terminal includes our easy-to-use Analytics software that lets you know exactly when and where your customers are happy or not to keep your business expanding.

Get a continuous learning flow on your performance that your team can easily follow and apply.

Explore Analytics

Smiley Terminal™
Get a perfect fit

We offer five different versions to suit your needs:

  • Stand is customizable and wireless, allowing you to place anywhere, save power, and showcase your brand with ease.
  • Table is perfect for receptions, service desks, fairs, and checkouts.
  • Mini is the most compact for tight, but important, spaces.
  • Rail is ideal for high-traffic areas, trains, and busses.
  • Wall is a simple peel-and-stick and can be placed at any height, for example, low for accessibility needs.

No matter what you require, we have a version that will work for you!

HappyOrNot Smiley Terminal product portfolio A3

Try our Smileys out!

Are you wondering how they work and what they can do for your business? Take them for a test drive and witness their impact. Our Smileys are just the beginning. With HappyOrNot, you can access a comprehensive suite of tools and features to elevate your customer experience.


Want even more from your customer feedback?

We offer a range of innovative Smiley face rating terminals designed to help businesses of all sizes and industries measure satisfaction and improve overall business growth. From our sleek and modern touchscreen kiosks, to digital Smileys and our compact terminals, we have a solution for every business need. Find the perfect Smiley for your business, and start collecting valuable customer feedback today. 

Smiley Touch

Discover the “why” behind feedback and understand the causes of satisfaction or dissatisfaction. Learn more

Smiley Digital

Deliver the same service levels online as in location to align satisfaction across all channels. Learn more

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Essentials – Quick pulse of customer feedback

Essentials is our basic package to measure customer satisfaction in high-traffic locations. It provides:

  • Continuous high-volume feedback
  • Instant pulse of customer satisfaction
  • Trending data on service performance

Product type: Smiley Terminal

Get Essentials

Professional – Full insights on customer experience

Most popular!

Professional is our premium package that unlocks the full insights of the customer experience. It provides:

  • In-depth insight into your customers and their behaviors
  • High-volume feedback combined with rich data
  • Real-time collaboration & alerts

Product types: All Smiley products

Go Professional

Managed – Professional package + services top-up

Our Managed package includes everything from our Professional package plus continuous value-added services of an assigned team of experts.

  • Keep up with changing business needs
  • Full account management and maintenance
  • Easily scale as you grow
Take Managed

Hear from our customers

Our mission is to help businesses and organizations on global markets understand their customers and employees better by collecting and analyzing real-time feedback. With our innovative solutions, we provide valuable insights that enable them to make data-driven decisions and improve their services.

View All
Big food manufacturer boosts colleague satisfaction 34.5% with real-time feedback

"Introducing HappyOrNot has helped us build real trust. Colleagues feel they have a safe, consistent space to share how they’re feeling, and more importantly, they see that their feedback leads to action."

Armelle Owen-Navet
People Experience Partner,
Natures Way Foods
Read More
Greensville County Public Schools boosts meal satisfaction by 64% with real-time feedback

“HappyOrNot has made a difference by helping us improve meals and service based on real student input. We can quickly see what’s working and what needs adjustment. As a result, students feel more involved and enjoy knowing their feedback leads to changes they can see.”

MaRendia Garner
Food and Nutrition Director,
Greensville County Public Schools
Read More
MacQuarries Pharmasave boosts satisfaction and service consistency with real-time feedback

"With HappyOrNot, just from the specific feedback in the comments and the trends we can get from the data, we can adjust our staffing, and know where the pain points are."

MacQuarries Pharmasave
Charles MacQuarrie
Owner,
MacQuarries Pharmasave
Read More
Building a better community in Sun ‘n Lake with real-time feedback

"When we chose HappyOrNot, we were trying to solve our residents' issues. We wanted to look into what things we were doing great and what things we were doing badly. Since we’ve had HappyOrNot, we were able to solve a lot of those issues."

Jamal Baskin
Director of Community Development,
Sun 'n Lake Improvement District
Read More
Lidl Finland collects 13 million insights in one year, driving customer satisfaction to new heights

"HappyOrNot results, together with other customer feedback and data, ensure that we learn from our customers by listening to them."

Rosa Kurjenmäki
Junior Consultant – Sales,
Lidl Finland
Read More
APS Bank boosts customer satisfaction score by 3 points with real-time feedback

Learn how APS Bank delivers consistent, high-quality customer experiences across all branches with HappyOrNot's real-time feedback solution.

APS bank logo
Scott Lee Holloway
Head of Customer Experience,
APS Bank
Read More
Jono & Johno boosts customer satisfaction by 10% with real-time feedback solution

"The insights we've gained from HappyOrNot have helped us improve our focus on our customers and their needs. We now respond faster to their feedback, ensuring our service always improves."

Jeff Muscat
Operations Manager,
Jono & Johno
Read More
Leading Australian healthcare provider elevates patient satisfaction scores by 20%+ with timely feedback

"HappyOrNot has allowed us to celebrate our strengths while proactively addressing patient feedback."

Mark Anania
Transformation Lead,
Capital Radiology
Read More
Gym chain reaches 94% satisfaction score using AI-based feedback data

“HappyOrNot demographics helped us quickly pinpoint a dip in satisfaction from men between 45 and 64 who were visiting the center in the early morning. We discovered the root cause to be locker room cleanliness, and promptly adjusted cleaning schedules. This resulted in significant improvement to our customer satisfaction score, reaching an impressive 94%."

Vuokko Kronqvist
Fitness Director,
GOGO Fitness Center
Read More
Rocket® stores: fueling satisfaction, service, and loyalty across the west coast with HappyOrNot

"We are really excited about our partnership with HappyOrNot and our company-wide roll out. We are confident that we are going to see the ROI.”

Bill Mullen
President of Retail,
Rocket®
Read More
Passenger satisfaction at world’s largest airport operator

“HappyOrNot is one of the principal sources of feedback for AENA, and we appreciate their great work and responsiveness.”

happyornot terminal at aena airport lounge
Ricardo Campo
Passenger Experience and Facilitation Department,
AENA
Read More
Measuring fun at a major sports event

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 

Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Read More

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Transform your business with real-time customer insights.

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