“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  

“HappyOrNot is at the center of everything because it’s how I get feedback from patients, their families, and our employees. I am a very firm believer that patient experience is tied to everything from clinical success to employee engagement. Each of our employees is an ambassador of HappyOrNot because it’s important to the entire organization.”

“Because our organization’s resources can be very limited, we have to make sure we’re targeting improvements in the right places, and delivering the right care at the right time. What we’re able to do with HappyOrNot is test our hypotheses.”

“Never before could we analyze and report patient experience in such an easy, cost effective, and simple manner. We’ve increased our patient experience because of this and are amazed by the [HappyOrNot] product.”

“We’ve seen HappyOrNot mold how our employees behave. Now, they recognize that when patients are being asked ‘how did we do today’ or ‘would you recommend us to your family and friends’, they want to be reason that our patients press the green button.”