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Boost your in-store grocery experience & revenue with HappyOrNot

Improve your grocery store’s customer satisfaction and loyalty to attract more customers and keep them coming back for more with our simple and intuitive system for collecting customer feedback.


How to improve grocery shopping experience

HappyOrNot Smileys can be easily implemented in your grocery store or supermarket. Our solution is designed to be simple and intuitive, and we offer support and onboarding services to help you get the most out of every piece of data you collect from your customers.


How It Works


Set up

Install the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble.



Customers provide instant feedback on their grocery and supermarket experience with a touch of a button.



Customer feedback data is automatically connected to time, place, and reason to uncover valuable insights.



Insightful analytics help you understand feedback, find solutions to problems, and optimize staffing and service.

The HappyOrNot solution improves grocery stores worldwide

Our solution has helped grocery stores and supermarkets worldwide improve customer satisfaction and loyalty. Here’s what some of our grocery store clients have to say.

Susan Connolly

Sales Director,

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.
Geoff Given

Chief Operating Officer,
Good 2 Go stores

“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”  
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”

The perfect feedback solution for your grocery stores

Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.

Try HappyOrNot in
your store today

Try our intuitive feedback terminals and insightful analytics to better understand your customers’ needs and preferences and keep them coming back for more.

Get Started