Boost your in-store grocery experience & revenue with HappyOrNot
Improve your grocery store’s customer satisfaction and loyalty to attract more customers and keep them coming back for more with our simple and intuitive system for collecting customer feedback.
The importance of collecting feedback for grocery stores
Grocery stores benefit from feedback tools that are quick and easy for customers to use, such as HappyOrNot’s Smiley terminals. These tools capture customer sentiment instantly, providing valuable insights into the overall customer experience. By utilizing these insights, grocery and supermarket stores can:
- Get a deep understanding of the experience across departments and sections
- Understand differences in performance across stores and level up to boost revenue
- Discover your customers’ needs and what they are missing in store
- Identify gaps in service so you can fix them through training programs
How HappyOrNot improves grocery shopping experience
HappyOrNot Smileys can be easily implemented in your grocery store or supermarket. Our solution is designed to be simple and intuitive, and we offer support and onboarding services to help you get the most out of every piece of data you collect from your customers.
How It Works
1
Set up
Install the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble.
2
Collect
Customers provide instant feedback on their grocery and supermarket experience with a touch of a button.
3
Analyze
Customer feedback data is automatically connected to time, place, and reason to uncover valuable insights.
4
Optimize
Insightful analytics help you understand feedback, find solutions to problems, and optimize staffing and service.
Increase customer loyalty and spend with HappyOrNot’s instant feedback system
Customer feedback is essential for grocery store operations. High foot traffic and large basket sizes, coupled with limited dwell time and staff availability, mean understanding customer needs and preferences in real-time is crucial for making informed decisions. By collecting feedback, you can:
- Gauge how product offerings and availability impact customer satisfaction
- Identify bottlenecks and optimize resources to enhance service
- Address issues promptly to ensure a positive customer experience
- Empower your team to resolve problems and deliver excellent service
Track and improve customer service with data
The single Analytics dashboard provides grocery store retailers with instant feedback data, enabling you to optimize staffing, merchandize, and service for your busy shoppers.
Our real-time collaboration empowers you and your team to stay connected and act quickly when issues happen. Automatic reports make it easy to share results with staff to make immediate fixes, promote good practices, improve the shopping experience, and verify customer satisfaction.
HappyOrNot’s managed services is also available to support grocery store retailers in managing the solution, interpreting results, and educating the team to enhance the overall experience.
The HappyOrNot solution improves grocery stores worldwide
Our solution has helped grocery stores and supermarkets worldwide improve customer satisfaction and loyalty. Here’s what some of our grocery store clients have to say.
Susan Connolly
Sales Director,
SPAR
Geoff Given
Chief Operating Officer,
Good 2 Go stores
Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Trusted by leading
grocery stores and
over 4000 brands
HappyOrNot is used by many grocery stores and supermarkets, helping them improve their customer satisfaction and loyalty. We’ve worked with over 4000 brands across various industries, including some of the biggest names in the grocery and supermarket industries.
The perfect feedback solution for your grocery stores
Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.
Try HappyOrNot in
your store today
Try our intuitive feedback terminals and insightful analytics to better understand your customers’ needs and preferences and keep them coming back for more.
