eBooks and Guides
Place Your Customers at the Heart of Your Strategy
Find out how retailers can prepare for the post-covid new normal in this informative eBook.
The Pandemic’s Effect on Customer & Employee Experience
A report detailing how businesses were impacted by the lockdown and in what ways the delivery of customer and employee experience was affected.
8 Techniques to Ensure Great Employee Experience
A collection of practical steps on managing remote teams, tracking trends in employee wellness and satisfaction, and keeping your team spirit intact with the right tools.
The Complete Retailer’s Guide to Improving Customer Experience
Follow our step-by-step plan to manage and improve your customer experience and boost retail sales
The Ultimate Guide to Improve Your Airport Experience
Follow this tactical plan to empower all teams and departments within your airport to use real-time customer experience data on a daily basis and enhance the passenger experience.
How to Use CX Data to Drive Business Success
Get practical advice on how to capture and use experience data, and learn how all levels of your company can use the data to enhance their own operations.
How The Pandemic Experience Can Help You Prepare for Retail's New Normal
Where does retail go from here?
In this upcoming webinar, Good 2 Go Stores and Goodwill will discuss the future of retail in the new normal.
How to gain control over your customer experience?
How an experience management solution has enabled Dixon's Carphone Elkjøp to achieve over 95% positive customer experience.
Rethinking HR: Engage your employees in the age of remote working
Our expert panellists share how HR and Team Leaders can support their teams in the ever-changing era of remote working.
Rethinking Retail: How to put customers at the heart of your strategy
Find out how retailers can boost customer loyalty and basket size by focusing on their customer's experience.