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A report detailing how businesses were impacted by the lockdown and in what ways the delivery of customer and employee experience was affected.
A collection of practical steps on managing remote teams, tracking trends in employee wellness and satisfaction, and keeping your team spirit intact with the right tools.
Follow our step-by-step plan to manage and improve your customer experience and boost retail sales
Follow this tactical plan to empower all teams and departments within your airport to use real-time customer experience data on a daily basis and enhance the passenger experience.
Get practical advice on how to capture and use experience data, and learn how all levels of your company can use the data to enhance their own operations.
Repeating customers spend over 60% than those who are new to your business. Turn your retail customers into brand advocates,
How an experience management solution has enabled Dixon's Carphone Elkjøp to achieve over 95% positive customer experience.
Our expert panellists share how HR and Team Leaders can support their teams in the ever-changing era of remote working.
Find out how retailers can boost customer loyalty and basket size by focusing on their customer's experience.
Veolia shares how they demonstrate their value to their clients by measuring different parts of their operations; from food quality to meeting room conditions.
