Smileys products come with built-in features that filter out suspicious button presses as well as spam or unwanted feedback (such as children playing with the devices), which means you’re able to trust the data you’re getting. Statistically, misuse is rarely a major issue. In certain settings it is worth paying some additional attention to it.
With Smiley Terminal, you can set a response interval (e.g. 5 seconds) to filter out repeated button presses. The response interval determines the minimum amount of time to wait until the next button press is included in the results.
With Smiley Touch you can adjust how quickly the survey moves from screen to screen by changing the navigation speed as well as filter out spam in the feedback results.
With Smiley Digital you can select how frequently a person can respond to the same survey. There are also other measures you can consider preventing misuse like the placement of the Smileys and communicating what the Smileys are for. We’re currently testing a solution that could revolutionize the way misuse is addressed across our industry.