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HappyOrNot feedback kiosk pricing

HappyOrNot is a SaaS-based solution that helps companies improve business performance with in-moment, actionable feedback. Let our experts set up your feedback solution and price to fit your needs!

Capture feedback in real-time 

Our innovative Smiley feedback kiosks let you capture feedback from your customers in real time. Whether you choose the touchscreen terminal, Smiley Touch, or the classic button terminal, Smiley Terminal, you always have access to powerful analytics that turns feedback into insights for business transformation. Gain immediate feedback and ensure you provide excellent experiences.

Which edition is right for you?

HappyOrNot pricing includes a setup fee for the service plus an annual subscription fee based on your unique mix of feedback collection points. No hidden costs, no extra load on your IT infrastructure.

HappyOrNot Analytics reporting on tablet 2

Only pay for what matters

When it comes to HappyOrNot pricing, you won’t have to worry about paying for feedback volume, the number of surveys, users or reporting access, or report distribution and sharing. We believe in providing a transparent cost system for our all our Smiley feedback terminals, making it easier for you to reach your goals without any additional costs per month. 

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Customize to your needs

No matter what your use case and unique business needs, our experts will help you find the right solution fit. Plus, you always get full advantage of these benefits as part of your subscription:

Fast setup, easy operation
  • Plug it in and start getting feedback instantly
  • Create and modify surveys with ease
  • Common robust Analytics tool for all feedback terminals
Unbeatable response rates
  • Easy-to-use, engaging Smileys capture in-moment feedback
  • Range of feedback terminals to support your preferred setup
  • Place them anywhere – no need for WiFi or power plugs
Unlimited surveys and responses
  • Create as many surveys as you like
  • Have surveys for different periods (day, week, month)
  • Capture unlimited responses with no additional cost

Smiley feedback terminal types

Our terminals capture feedback to help determine customer satisfaction, a crucial factor in reaching your business goals. With defined pricing and investment options, it’s easy to order and follow our helpful pricing plans making it a cost-effective solution for your business. Choose the perfect fit for your needs from our range of smiley feedback terminals: 

Essentials Professional Managed
Smiley Touch
Smiley Digital
Smiley Terminal

Explore our Smiley products

Choose the perfect plan for your feedback solution 

We understand that every business has unique needs when it comes to collecting feedback. That’s why we offer a range of plans to cater to different customer requirements and help you determine the right factors and pricing that align with your goals.  

Whether you need a single feedback kiosk placed on a wall or multiple kiosks across various locations, we have a plan that suits your needs. Find the type of plan that suits your budget and timeline, ensuring that your investment in our feedback solution delivers the results you’re aiming to reach.  


Essentials Professional Managed
Add insights about the reason behind the feedback with additional questions and open feedback
Connect feedback with target audience and automatically capture demographic data*
Immediately react to feedback on a personal level – voluntary contact details
Choose your own scale and index to align with your business requirements
Collaborate in real time (alerts, notifications, comments)
Guard feedback quality, screen out repetitive feedback
Unlimited feedback, surveys, users and administrators to scale to your needs
Multiple simultaneous surveys
Review results and prioritize actions
Industry leading benchmark data for your industry
Set and track targets
Share results to engage your team and customers (PDF, Excel, CSV, PowerPoint)
Predict future performance based on previous trends
Real-time update results from feedback terminal
File export and API with fully customizable data fields for easy usage of feedback in your preferred system *
Use HappyOrNot Analytics anywhere with mobile app
Safe feedback with antimicrobial protection*
Customize to your needs: product branding and additions*
Improve sign-in process security and ease of use with Single sign-on

Compare plans for your feedback solution 

To make the decision-making process easier, we comprehensively compare different plans for your feedback collection set up. Consider factors such as pricing, the number of locations you want to cover, and the duration of your commitment.  

We offer various plans to accommodate your needs, whether you’re looking for a short-term solution or a long-term partnership. By following our pricing options and selecting the right plan, you can optimize the results of your feedback solution and make the most of your investment. 


Essentials Professional Managed
Measure: HappyOrNot manages surveys and monitors feedback for you to always guarantee the right set-up
Analyze: Extend reporting with integrations and regular reviews to get the business results
Educate: Know how to get value out of HappyOrNot by identifying insights and implementing action plans
Customer-specific enablement
Onboarding and other customer success services
Academy: Develop your expertise with self-learning and live webinars

* At additional cost

** Smiley Terminal and Smiley Digital

Frequently asked questions 

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Transform your business with real-time customer insights.