Capture feedback in real-time
Our innovative Smiley feedback kiosks let you capture feedback from your customers in real time. Whether you choose the touchscreen terminal, Smiley Touch, or the classic button terminal, Smiley Terminal, you always have access to powerful analytics that turns feedback into insights for business transformation. Gain immediate feedback and ensure you provide excellent experiences.
Which edition is right for you?
HappyOrNot pricing includes a setup fee for the service plus an annual subscription fee based on your unique mix of feedback collection points. No hidden costs, no extra load on your IT infrastructure.
Only pay for what matters
When it comes to HappyOrNot pricing, you won’t have to worry about paying for feedback volume, the number of surveys, users or reporting access, or report distribution and sharing. We believe in providing a transparent cost system for our all our Smiley feedback terminals, making it easier for you to reach your goals without any additional costs per month.
Customize to your needs
No matter what your use case and unique business needs, our experts will help you find the right solution fit. Plus, you always get full advantage of these benefits as part of your subscription:
Fast setup, easy operation
- Plug it in and start getting feedback instantly
- Create and modify surveys with ease
- Common robust Analytics tool for all feedback terminals
Unbeatable response rates
- Easy-to-use, engaging Smileys capture in-moment feedback
- Range of feedback terminals to support your preferred setup
- Place them anywhere – no need for WiFi or power plugs
Unlimited surveys and responses
- Create as many surveys as you like
- Have surveys for different periods (day, week, month)
- Capture unlimited responses with no additional cost
Smiley feedback terminal types
Our terminals capture feedback to help determine customer satisfaction, a crucial factor in reaching your business goals. With defined pricing and investment options, it’s easy to order and follow our helpful pricing plans making it a cost-effective solution for your business. Choose the perfect fit for your needs from our range of smiley feedback terminals:
| Essentials | Professional | Managed | |
|---|---|---|---|
| Smiley Touch | |||
| Smiley Digital | |||
| Smiley Terminal |
Choose the perfect plan for your feedback solution
We understand that every business has unique needs when it comes to collecting feedback. That’s why we offer a range of plans to cater to different customer requirements and help you determine the right factors and pricing that align with your goals.
Whether you need a single feedback kiosk placed on a wall or multiple kiosks across various locations, we have a plan that suits your needs. Find the type of plan that suits your budget and timeline, ensuring that your investment in our feedback solution delivers the results you’re aiming to reach.
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| Essentials | Professional | Managed | |
|---|---|---|---|
| Add insights about the reason behind the feedback with additional questions and open feedback | |||
| Connect feedback with target audience and automatically capture demographic data* | |||
| Open feedback AI with Spotlight summary (instant clarity from open feedback) and categories (organized insights for faster action) | |||
| Immediately react to feedback on a personal level – voluntary contact details | |||
| Choose your own scale and index to align with your business requirements | |||
| Collaborate in real time (alerts, notifications, comments) | |||
| Guard feedback quality, screen out repetitive feedback | |||
| Unlimited feedback, surveys, users and administrators to scale to your needs | |||
| Multiple simultaneous surveys | |||
| Review results and prioritize actions | |||
| Industry leading benchmark data for your industry | |||
| Set and track targets | |||
| Share results to engage your team and customers (PDF, Excel, CSV, PowerPoint) | |||
| Predict future performance based on previous trends | |||
| Real-time update results from feedback terminal | |||
| File export and API with fully customizable data fields for easy usage of feedback in your preferred system * | |||
| Use HappyOrNot Analytics anywhere with mobile app | |||
| Safe feedback with antimicrobial protection* | |||
| Customize to your needs: product branding and additions* | |||
| Improve sign-in process security and ease of use with Single sign-on |
Compare plans for your feedback solution
To make the decision-making process easier, we comprehensively compare different plans for your feedback collection set up. Consider factors such as pricing, the number of locations you want to cover, and the duration of your commitment.
We offer various plans to accommodate your needs, whether you’re looking for a short-term solution or a long-term partnership. By following our pricing options and selecting the right plan, you can optimize the results of your feedback solution and make the most of your investment.
| Essentials | Professional | Managed | |
|---|---|---|---|
| Measure: HappyOrNot manages surveys and monitors feedback for you to always guarantee the right set-up | |||
| Analyze: Extend reporting with integrations and regular reviews to get the business results | |||
| Educate: Know how to get value out of HappyOrNot by identifying insights and implementing action plans | |||
| Customer-specific enablement | |||
| Onboarding and other customer success services | |||
| Academy: Develop your expertise with self-learning and live webinars | |||
| Support |
* At additional cost
** Smiley Terminal and Smiley Digital
Frequently asked questions
What is the cost of a HappyOrNot Smiley terminal, and what features are included in the price?
Are there any additional fees or charges associated with using the HappyOrNot Smiley terminal, such as subscription or maintenance fees?
How does the pricing for the HappyOrNot Smiley terminal compare to other customer feedback solutions on the market?
Do HappyOrNot's pricing packages include any discounts or special offers for larger deployments or long-term contracts?
