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Improve your apparel store's selection, service and sales with HappyOrNot

With HappyOrNot’s instant feedback terminals and analytics, you can optimize your staff resources, improve the customer experience, increase the number of high-value transactions, and attract more customers to come back.


HappyOrNot solution for apparel stores

How It Works



Place the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble



Customers provide instant feedback on their shopping experience with a simple touch of a button



Customer feedback data is automatically connected to time, place, and reason to uncover valuable insights



Take data-driven actions to improve staff knowledge and stock levels for an enhanced customer experience

The importance of collecting customer feedback for apparel retailers

retail employee serving customer in store

Collecting customer feedback is essential for apparel retailers. Instant feedback delivers insights into your customers’ preferences and how to better serve them to secure high-value transactions. Here’s what the HappyOrNot solution delivers to your apparel stores: 

  • Insightful analytics that identify bottlenecks in service and merchandise
  • Ability to connect feedback with demographics, time, place, and reason
  • Understanding about staff training and resourcing needs to better serve customers
  • Visibility into the points of disengagement to quickly course correct

Fashionable customer service means more revenue

Our solution has helped numerous retail businesses increase customer satisfaction and loyalty. But don’t take our word for it – see what some of our clients have to say.

Area Manager,

“Our biggest goal is to reach our sales targets with certain resources without ever compromising on the service level. [HappyOrNot] real-time Customer Experience insights are the everyday tool we use to make sure we reach that goal.“ JACK & JONES Area Manager
Randy Lambert

Director of Stores,
Shoe Station, Inc.

“Between August 2018, when the tablets were installed, and March 2019, Shoe Station customers logged 111,000 feedbacks. That is phenomenal. That is learning our customer.”
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Geoff Given

Chief Operating Officer,
Good 2 Go stores

“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”  
Joe Ruhoff

Director of Retail Operations,
Nectar Cannabis

“Improving our scheduling has had a positive impact to our bottom line. There is a direct correlation between our customer feedback scores and sales.”

The perfect feedback solution for your apparel store

Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.

Try HappyOrNot for your apparel store today

Unhappy customers are so last season. Don’t let your apparel business fall behind the competition. Try our HappyOrNot solution today and educate your staff, improve the customer experience, and increase sales.

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