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HappyOrNot Analytics

Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.

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Take control of your customer experience

HappyOrNot Analytics is our proprietary software that presents the results of your Smiley feedback in simple charts and graphs. Let Analytics do the hard work for you: mine customer feedback, investigate root causes, and connect the feedback to the defined time and place.

Use the insights to make informed data-driven decisions to improve customer experience, develop operations, and boost your business performance.

Compare

Examine your performance by hour, day, week, month, location, and more.

Analyze

Identify main highlights and pain points in your service as they happen.

Learn

Know your customers and understand why they do, or do not, choose you.

Share

Collaborate in real-time and share results to empower and engage your team.

Analytics is the powerhouse behind our Smileys

No matter which Smiley product is right for your business, our Analytics software is always part of the complete solution package. Curious to learn more about our Smileys? Check the links below!

Smiley Touch

When you want to discover the ‘why’ behind the ‘what’ and ‘when’ of your customer feedback

Smiley Digital

When you want to ensure you deliver the same service levels across all channels

Smiley Terminal

When you want quick and easy feedback on whether your customers are happy or not

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Essentials – Quick pulse of customer feedback

Essentials is our basic package to measure customer satisfaction in high-traffic locations. It provides:

  • Continuous high-volume feedback
  • Instant pulse of customer satisfaction
  • Trending data on service performance

Product type: Smiley Terminal

Get Essentials

Professional – Full insights on customer experience

Most popular!

Professional is our premium package that unlocks the full insights of the customer experience. It provides:

  • In-depth insight into your customers and their behaviors
  • High-volume feedback combined with rich data
  • Real-time collaboration & alerts

Product types: Smiley Touch and Smiley Digital

Go Professional

Managed – Professional package + services top-up

Our Managed package includes everything from our Professional package plus the value-added services of an assigned team of experts.

  • Keep up with changing business needs
  • Hassle-free account maintenance
  • Easily scale as you grow
Take Managed

Hear from our customers

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Passenger satisfaction at world’s largest airport operator

“HappyOrNot is one of the principal sources of feedback for AENA, and we appreciate their great work and responsiveness.”

happyornot terminal at aena airport lounge
Ricardo Campo
Passenger Experience and Facilitation Department,
AENA
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Measuring fun at a major sports event

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 

Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Read More
XXL increases online customer satisfaction by 30% with HappyOrNot insights

“HappyOrNot is like having a consultant to show us what is working and what is not.”

Leif Paulsen from XXL
Leif Paulsen
Customer Service Specialist,
XXL Sports & Outdoor
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How retailer XXL achieves high omnichannel customer satisfaction scores

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 

Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Read More
HVACR Wholesale Supplier elevates their B2B customer experience

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”

Kevin Dier
Vice President of Business Development,
Johnstone Supply
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How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  

Carson O’Neill
Operations Coordinator of Physician Services,
Knox Community Hospital
Read More

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