HappyOrNot Analytics

Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.

Book a Demo

Easy analytics

Set your targets, pinpoint issues, and predict performance.

Collaborate in real-time

Empower your team to make improvements that can be measured and verified.

Share & engage

Make customer experience a priority throughout your organization.

Compare

Compare your performance by site, weekday, or time of day.

Analyze

Quickly identify main highlights and pain points in your service.

Listen

Hear your customers’ voice and understand their emotions.

Share results in real-time and collaborate to engage your team.

Selected customer stories

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XXL increases online customer satisfaction by 30% with HappyOrNot insights

“HappyOrNot is like having a consultant to show us what is working and what is not.”

Leif Paulsen
Customer Service Specialist,
XXL Sports & Outdoor

How retailer XXL achieves high omnichannel customer satisfaction scores

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 

Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor

Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”

Kevin Dier
Vice President of Business Development,
Johnstone Supply

How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  

Carson O’Neill
Operations Coordinator of Physician Services,
Knox Community Hospital

Case Good 2 Go Stores

“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”  

Geoff Given
Chief Operating Officer,
Good 2 Go stores

Case Connolly SPAR

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.

How Connolly SPAR uses customer feedback to be ahead of the competition

Susan Connolly
Sales Director,
SPAR

Key features

Always on, always fresh

Stream of up-to-date insights when you need it
Available anywhere, anytime on your browser

Sharing is caring

Get the right insights to the right people at the right time with automated email reports
Drive engagement with the format that fits your need such as CSV, PowerPoint, PDF and images
Share your success with your customers or employees on any digital canvas
Engage your staff with commonly set targets

Quick View & Analytics

In a hurry? Quick View gets you updated in a heartbeat with key performance metrics against your targets
Need deeper insights? Analytics is a convenient and dynamic dashboard to help you see what matters

Open comments

Find out even more from open comments
AI-powered spam filter shows you only the relevant feedback

Admin

Easily manage touchpoints, surveys, users & subscriptions with an intuitive tool

Customer community

The go-to place for all the knowledge you’ll ever need

Mobile app

The same smooth experience on your mobile, all included

Premium features

Foresights – predict future performance

Automatic predictions based on earlier feedback data
Fix issues before they become a bigger problem
Focus on issues that are likely to cause the most harm

Real-time Collaboration

Automatic alerts to the relevant people so issues are fixed quickly
Built-in task assignment and chat function for teams to resolve problems and celebrate success
Export alerts to learn and improve across the organization

Follow-up significance

Improve experiences by knowing exactly which root causes to focus on

API

Continuous & real-time feed of data to your analytics solution
Bring emotional insights to your own business intelligence dashboards

Essentials

Optimized for Smiley Terminal surveys.

Affordable package for continuous customer experience improvements.
No limits.

Unlimited responses
Unlimited surveys
Unlimited users

Get a Quote

Professional

Custom

Tailored solution for your specific needs.

Pick and mix the perfect set of functions.

Get a Quote

Package feature comparison

	Essentials	Professional	Custom *
Smiley Touch, Smiley Digital and/or Smiley Terminal products
Unlimited feedback
Unlimited users
Unlimited surveys
Multi-surveys
Set and track targets
Automated email reports
HappyOrNot Analytics
File export (Excel, CSV, PPT, PDF, Images)
Smiley Link (QR Code & web link)
Feedback guard
Antimicrobial protection (ISO 21702)
Mobile app (Android, iOS)
Live sharing of results
Foresights
Real-time alerting
Real-time incident collaboration
Real-time incident data export to Excel
Follow-up significance
API
Customer support
Technical support
Managed service**
Customized product branding and additions**

*Available for larger subscriptions. Contact us for for more information.

**Available at an additional cost.

HappyOrNot Analytics

The engine behind our Smileys

Easy analytics

Collaborate in real-time

Share & engage

Compare

Analyze

Listen

Share

Selected customer stories

XXL increases online customer satisfaction by 30% with HappyOrNot insights

How retailer XXL achieves high omnichannel customer satisfaction scores

Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

Case Good 2 Go Stores

Case Connolly SPAR

What’s included?

Key features

Premium features

Get started

Essentials

Professional

Custom

Package feature comparison

HappyOrNot Analytics

The engine behind our Smileys

<img class="aligncenter wp-image-55302" src="https://www.happy-or-not.com/wp-content/uploads/2021/08/Wheel_chart.svg" alt="" width="90" height="90" />

Easy analytics

<img class="aligncenter wp-image-55303" src="https://www.happy-or-not.com/wp-content/uploads/2021/08/chat.svg" alt="" width="90" height="90" />

Collaborate in real-time

<img class="aligncenter wp-image-55304" src="https://www.happy-or-not.com/wp-content/uploads/2021/08/Network.svg" alt="" width="90" height="90" />

Share & engage

Compare

Analyze

Listen

Share

Selected customer stories

XXL increases online customer satisfaction by 30% with HappyOrNot insights

How retailer XXL achieves high omnichannel customer satisfaction scores

Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

Case Good 2 Go Stores

Case Connolly SPAR

What’s included?

Key features

Premium features

Get started

Essentials

Professional

Custom

Package feature comparison

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