Take control of your customer experience
HappyOrNot Analytics is our proprietary software that presents the results of your Smiley feedback in simple charts and graphs. Let Analytics do the hard work for you: mine customer feedback, investigate root causes, and connect the feedback to the defined time and place.
Use the insights to make informed data-driven decisions to improve customer experience, develop operations, and boost your business performance.
Examine your performance by hour, day, week, month, location, and more.
Identify main highlights and pain points in your service as they happen.
Know your customers and understand why they do, or do not, choose you.
Collaborate in real-time and share results to empower and engage your team.
Analytics is the powerhouse behind our Smileys
No matter which Smiley product is right for your business, our Analytics software is always part of the complete solution package. Curious to learn more about our Smileys? Check the links below!
When you want to discover the ‘why’ behind the ‘what’ and ‘when’ of your customer feedback
When you want to ensure you deliver the same service levels across all channels
When you want quick and easy feedback on whether your customers are happy or not
HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!
Professional – Full insights on customer experience
Professional is our premium package that unlocks the full insights of the customer experience. It provides:
- In-depth insight into your customers and their behaviors
- High-volume feedback combined with rich data
- Real-time collaboration & alerts
Product types: Smiley Touch and Smiley Digital
Hear from our customersView All
Measuring fun at a major sports event
“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot”
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
How retailer XXL achieves high omnichannel customer satisfaction scores
“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.”
Operations and Business Development Manager,
XXL Sports & Outdoor
HVACR Wholesale Supplier elevates their B2B customer experience
“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Vice President of Business Development,
How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores
“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”
Operations Coordinator of Physician Services,
Knox Community Hospital