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Start acting on data.
Set your targets, pinpoint issues, and predict performance.
Collaborate in real-time
Empower your team to make improvements that can be measured and verified.
Share & engage
Make customer experience a priority throughout your organization.
Selected customer storiesView All
Case Johnstone Supply
“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Vice President of Business Development,
Case Knox Community Hospital
“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”
Operations Coordinator of Physician Services,
Knox Community Hospital
Case Good 2 Go Stores
“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”
Chief Operating Officer,
Good 2 Go stores
Case Connolly SPAR
The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.