The engine behind our Smileys
HappyOrNot Analytics allows you to set your targets, analyze patterns, and predict future performance to be one step ahead. Empower your team by sharing the results, collaborate in real-time to fix issues, and act on data to improve your performance.
Set your targets, pinpoint issues, and predict performance.
Collaborate in real-time
Empower your team to make improvements that can be measured and verified.
Share & engage
Make customer experience a priority throughout your organization.
Compare your performance by site, weekday, or time of day.
Quickly identify main highlights and pain points in your service.
Hear your customers’ voice and understand their emotions.
Share results in real-time and collaborate to engage your team.
Selected customer storiesView All
How retailer XXL achieves high omnichannel customer satisfaction scores
“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.”
Operations and Business Development Manager,
XXL Sports & Outdoor
Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry
“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Vice President of Business Development,
How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores
“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”
Operations Coordinator of Physician Services,
Knox Community Hospital
Convenience store chain leveraging customer feedback to fuel growth
“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”
Chief Operating Officer,
Good 2 Go stores
How Connolly SPAR uses customer feedback to be ahead of the competition
The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.