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Turn feedback into revenue for your retail business

Keep your customers happy with our intuitive system for collecting feedback designed to enhance retail customer experience and help managers make data-driven decisions that generate the most revenue.

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HappyOrNot
HappyOrNot

Trusted by top retail brands worldwide

HappyOrNot has been trusted by over 4000 global brands, including some of the biggest names in the retail industry. Our solution is helping leading brands improve retail customer service and increase customer satisfaction, driving significant revenue growth.

https://www.happy-or-not.com/en/convenience-stores/
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How HappyOrNot maximizes retail customer experience

HappyOrNot provides retailers with a simple and intuitive system for collecting feedback to help them identify improvement areas and capitalize on growth opportunities, which increases the overall customer lifetime value. Our solution allows retailers to analyze patterns, share insights, and focus on KPIs that drive long-term growth.

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Collect feedback

Let your customers share feedback instantly and easily while the experience is still fresh in their mind.

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Analyze data

Find patterns, share insights, and engage your team to do the same. A clear data dashboard highlights key metrics and KPIs.

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Make informed decisions

With HappyOrNot, you have the power to make data-driven decisions that improve customer satisfaction and drive long-term growth.

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Optimize operations

Use insights from feedback data to optimize your processes and ensure best practices for increased profitability.

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Better customer experience = higher customer success

The HappyOrNot feedback system has been proven to be an effective tool to improve customer service in retailing and drive revenue growth, helping reduce unhappy customers by 20% in the first year alone.

Retailers can also track and analyze their performance over time, making identifying trends easier and proactively addressing any issues. This results in improved customer satisfaction and loyalty, which is crucial in the competitive retail industry.

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Retail success stories

Retail

Convenience store chain leveraging customer feedback to fuel growth
Geoff Given

Chief Operating Officer,
Good 2 Go stores

“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”  
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Retail

How Connolly SPAR uses customer feedback to be ahead of the competition
Susan Connolly

Sales Director,
SPAR

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.
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Retail

HVACR Wholesale Supplier elevates their B2B customer experience
Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
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Retail

How retailer XXL achieves high omnichannel customer satisfaction scores
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
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Increase your customer lifetime value today!

Ready to turn feedback into revenue for your retail business? Get started with HappyOrNot today.

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