Keep your customers coming back for more
HappyOrNot helps you capture the painpoints of all your customers, including non-buyers. A constant flow of data allows you to identify reliable patterns, not just individual observations. Use our data to continuously improve and stay ahead of the competition.












Why customer experience matters
It’s critical to measure customer satisfaction, as 50% of customers will switch to a competitor after just one bad experience. The competition is no longer about price or product – customer experience is the number one differentiator between brands.

Reduce unhappy customers by 20%* in the first year
Approachable, anonymous and easy-to-use, our Smileys are designed to get maximum feedback in all physical and digital experience points. Our retail customers have been able to
- Identify and improve pain points such as waiting times, product availability and customer service
- Manage incidents as they occur
- Engage staff with measurable goals and drive healthy competition between teams
- Empower leadership to make data-driven decisions about customer experience
*an average based on historical data from our retail clients