Skip to content

Secure business and drive growth with consistent, quality facility services

HappyOrNot’s customer feedback system helps you enhance your facilities management operations and deliver consistent, high-quality services to exceed standards, secure renewals, and win new contracts. 

HappyOrNot Smiley Touch in facilities

Woman pressing HappyOrNot smiley touch to rate office space facilties

Collect feedback with HappyOrNot’s facilities management customer satisfaction system

With our instant feedback system, facility management companies can connect customer and visitor feedback with the time, place, and reason to identify what areas of your services work well, and where improvements are needed.  

The feedback insights help you increase operational efficiency by being able to predict potential problem areas to pre-schedule work and reduce emergency work orders for you and your team.  Get a comprehensive, continuous view of your service level performance and make impactful changes that increase customer satisfaction. 

Monitor requests and validate change with HappyOrNot

By placing HappyOrNot instant feedback terminals in common customer areas, you gain valuable information that can be turned into opportunities for improvements. Whether related to office environments, equipment, air quality, or maintenance, our solution helps you track your service requests in one place and ensure you and your team are providing friendly and timely services. Validate the impact of changes made, and ensure a safe, productive, and inviting premises for your clients and their visitors, customers, and employees. 

How It Works


Collect feedback

Let your guests share feedback instantly and easily when and where the service experience happens.

analyze data icon


Find patterns, share insights, and engage your team with our clear dashboard highlighting key metrics and KPIs.


Make informed decisions

Make data-driven decisions that improve customer satisfaction, service quality, and renewals to drive growth.


Optimize services

Use insights from the feedback to optimize processes and ensure best practices for increased profitability.

Track and improve services with data

The single Analytics dashboard provides facilities management companies with instant feedback data, enabling you to enhance your service levels, optimize resourcing, identify customer demands, and meet quality requirements. 

Our real-time collaboration empowers you and your team to stay connected and act quickly when issues happen. Automatic reports make it easy to share results with employees to promote good practices, as well as stakeholders to verify customer satisfaction with service quality. 

HappyOrNot’s managed services is also available to support businesses in managing the solution, interpreting results, and educating the team to enhance the overall service experience. 



facilities manager and client shaking hands renew contract SLA

The importance of customer feedback in facilities management

Collecting customer feedback is critical for facilities management businesses. They are typically bound by service level agreements and need to prove they deliver according to KPIs to secure contract renewals and win new contracts. They also need to ensure a safe, quality workspace for client employees and visitors. By collecting feedback, you can: 

  • Find and promote best practices and services 
  • Optimize cost and service levels with better scheduling  
  • Fix issues fast and efficiently 
  • Reward good service and motivate staff 


Customer experience success stories

Our case studies demonstrate how HappyOrNot’s feedback software and online survey tools have helped service businesses collect and review valuable feedback, make data-driven decisions, and stay ahead of the competition in a demanding business space.   

Keith Mowery

Vice President of Logistics,
United States Cold Storage

“We pride ourselves in working well with drivers, but our goal was to become known as the most driver-friendly and carrier-friendly cold storage company out there. That is when we engaged HappyOrNot.”
Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Todd Burbage

Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The Pandemic vs. Customer Experience – Our Customers’ Stories In this series of articles, we interviewed customers around the globe by asking four key questions related how they see Customer Experience developing in their industries in this “Next Normal”.
Sami Eriksson

Head Chef,

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

HappyOrNot's facility services feedback system

Capture instant customer feedback effortlessly with HappyOrNot’s cutting-edge Smiley face feedback devices and analytics system. Foresee potential issues before they occur and gain real-time visibility into the time, place, and reasons behind guest feedback to foster continuous improvement. 

Retain clients and secure new business

Transform your business with real-time customer feedback surveys. Get access to an instant feedback system for facility management to improve operations, secure renewals, win contracts, and drive growth.

Get a Quote

Frequently Asked Questions