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Increase high-value transactions and upsell at your electronics stores with HappyOrNot

Gain valuable insight into your customers’ shopping experiences at your stores with our instant feedback Smiley terminals. Optimize staff know-how, shift planning, product selection, and stock availability to increase transaction value and upsell potential. 


HappyOrNot feedback solution for electronics and appliance retailers

HappyOrNot’s easy-to-use instant feedback terminals enable quick and accurate measurement of customer satisfaction levels in your stores. The data helps electronics retailers to optimize stock availability and provide relevant staff training to address customer expectations.

How It Works



Place the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble



Feedback is captured at the exact time and place of engagement throughout the customer's shopping journey



Customer feedback data is automatically connected to time, place, and reason to uncover valuable insights



Insightful analytics guide operational improvements that enhance customer experience and increase sales margins


The importance of feedback for electronics and appliances retailers

Customers have high expectations when it comes to electronics and appliances, and businesses must understand their needs and preferences to make informed business decisions that cater to long-term success. Measuring customer satisfaction helps electronics retailers to: 

  • Increase the likelihood of successful sales and ability to close the purchase 
  • Upsell through upgrades and additional related products and services 
  • Optimize resourcing and product selection according to busy times and consumer needs 
  • Ensure that your staff delivers professional and expert advice to secure purchases 

What our customers say about HappyOrNot

See some of the testimonials from our happy customers in the electronics and appliance retailing industry to see how HappyOrNot has helped them better understand customer feedback, its root causes, and find solutions for improving their customer experience.

Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Leif Paulsen

Customer Service Specialist,
XXL Sports & Outdoor

“HappyOrNot is like having a consultant to show us what is working and what is not.”
Morten Schwartzmann

Nordic Productivity Manager,

“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”

The perfect feedback solution for your electronics & appliances stores

Capture instant customer feedback effortlessly with our cutting-edge Smiley face feedback devices. Whatever your business’s unique needs, our wide range of Smiley products have a perfect match for you to optimize feedback collection.

Try our HappyOrNot solution today

Ready to improve your sales and customer satisfaction? Try HappyOrNot’s instant feedback terminals today and see the results for yourself.

Get Started