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Measure customer satisfaction in private clinics with HappyOrNot

Create an excellent patient experience to increase patient loyalty and lifetime value by understanding how your patients feel about your services and expertise. 

HappyOrNot private clinics physician and patient smiley touch

HappyOrNot healthcare doctor improvement data results

Measure patient satisfaction for long-term growth

With the ability to collect and analyze patient feedback, clinics can build a good reputation through positive word of mouth. Satisfied patients become loyal customers, ensuring steady revenue streams and maximizing their lifetime value.  

As clinics consistently receive positive feedback, they become the preferred service providers in their area, attracting the best practitioners to join their team and further enhancing their quality of care. 

HappyOrNot’s easy-to-use clinics feedback platform

Discover growth opportunities and improve the patient experience with HappyOrNot survey tools placed at multiple touchpoints of the patient journey. 

How It Works



A simple way to collect maximum in-moment feedback to understand why your customers choose you.


Full coverage

Collect feedback at each stage of your patient's journey with physical terminals and digital surveys.



Automatically connect feedback to the situation and improve your service based on accurate real-time data.


Detailed data

Instantly discover the answer to key questions about quality of care services to promptly address concerns.

HappyOrNot Healthcare private clinics patient and doctor consultation

Become the go-to healthcare provider

HappyOrNot’s solution empowers private clinics to become the go-to health care provider by offering several key benefits, such as ensuring you have knowledgeable staff who provide proactive advice to patients with empathy, identify areas for development and continuous improvement, and delivering high-quality healthcare services.

By understanding the engagement of specialists and practitioners with customers, clinics can align online and offline experiences, creating a seamless and positive journey for prospective patients. 

Track and improve patient satisfaction with data

The single Analytics dashboard provides healthcare organizations with instant feedback data, allowing you to focus on quality improvement and care coordination. With the power of artificial intelligence, HappyOrNot automates workflows and provides real-time insights, ensuring easy access to healthcare services data to improve patient care in private clinics. 

With managed services available, HappyOrNot supports clinics in effectively managing the solution, interpreting results, and educating the team to enhance the overall patient experience. 



The importance of patient feedback in clinics

Understanding how patients feel about the service, advice and therapy you provide is key to improvement. To ensure patient retention and to attract new patients you need to consistently provide excellent patient experiences. By collecting feedback you can: 

  • learn how to enhance the patient journey and foster retention 
  • gain positive word of mouth and become the preferred provider 
  • attract the best practitioners, as well as understand staff training needs
  • continuously improve the quality of care, communications, and processes   


Patient experience success stories

With extensive industry experience in measuring and managing feedback for the healthcare sector, HappyOrNot is well-equipped to address the unique needs of medical practices and health centers. Hear how HappyOrNot’s feedback software and online survey tools have helped our customers collect and review valuable feedback, make data-driven decisions, and stay ahead of the competition.

Carson O’Neill

Operations Coordinator of Physician Services,
Knox Community Hospital

“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  
Katherine Salkanovic

Director of Patient Experience,

“HappyOrNot is at the center of everything because it’s how I get feedback from patients, their families, and our employees. I am a very firm believer that patient experience is tied to everything from clinical success to employee engagement. Each of our employees is an ambassador of HappyOrNot because it’s important to the entire organization.”
Angela Hughes

Assistant Director of Patient Experience,
Cardiff and Vale UHB

“Because our organization’s resources can be very limited, we have to make sure we’re targeting improvements in the right places, and delivering the right care at the right time. What we’re able to do with HappyOrNot is test our hypotheses.”
Jake Mentele

Support Services Manager,
University of Colorado Hospital

“Never before could we analyze and report patient experience in such an easy, cost effective, and simple manner. We’ve increased our patient experience because of this and are amazed by the [HappyOrNot] product.”

HappyOrNot's private clinics feedback system

Capture instant customer feedback effortlessly with HappyOrNot’s cutting-edge Smiley face feedback devices and analytics system. Foresee potential issues before they occur and gain real-time visibility into the time, place, and reasons behind patient feedback to foster continuous improvement in your healthcare services. 

Boost reputation and referrals with HappyOrNot

Embrace the power of positive patient feedback to become the preferred service provider, attract the best practitioners, and enhance your quality of care. 

Get Started
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Frequently Asked Questions