The right tools to understand your customers’ experience
HappyOrNot provides the widest set of real-time customer feedback solutions to fit your business’s need. Get the perfect selection or combination of our Smiley products and collect maximum customer feedback that helps you make effective, data-driven decisions.
Smiley Touch™
Uncover the root causes of customer satisfaction or dissatisfaction at places where people tend to spend a bit more time.
Smiley Terminal™
Get immediate on-the-go feedback without disrupting the flow at busy places with the 1-second surveys.
Smiley Digital™
See beyond the physical experience and connect your online customer experience to gain a comprehensive view.
Explore our different customer feedback products
Our Smiley product range offers diverse options to meet the requirements of your environment. The flexibility and scalability of our solution means you can cover all touch points and have all feedback data combined and analyzed in one platform. All Smileys support 4G and 5G, and the Smiley Touch can also be operated via a WiFi network.
Floor stand models
Smiley Touch Floor stand provides excellent visibility and optimal placement to access maximum response rates. It delivers in-depth insights that unlock the what, when, where, and why of your customers’ feedback.
Ideal for:
- Places where people spend a bit of time
- Waiting and conference rooms
- When it is important to connect the demographic to feedback
Smiley Terminal Floor stand is optimal for busy locations where the people flow should not be interrupted. And because it is wireless, it allows precise placement in any location, area, or touch point.
Ideal for:
- High traffic areas
- Check-in and security counters
- Airports and other mass transportation lounges
Wall models
Smiley Touch Wall provides the same extensive functionality as the other Smiley Touch models. It enables accessibility at any height, takes very little space, and can be easily affixed to the wall with its own bracket.
Ideal for:
- Lobbies, restrooms, or areas with limited floor space
- Locations with special height requirements (high or low)
Smiley Terminal Wall provides the same one-click feedback as the other Smiley Terminal models. It enables accessibility at any height, takes very little space, and comes with a quick and easy peel-and-stick attachment.
Ideal for:
- Restrooms and other high traffic areas with limited floor space
- Locations with special height requirements (high or low)
Table models
Smiley Touch Table provides the same extensive functionality as the floor stand and wall models. Its portability enables easy change of location and the close proximity to customer interactions encourages in-moment feedback.
Ideal for:
- Reception and service counters
- Areas where floor or wall space is not available
- Collecting staff-customer interaction feedback
Smiley Terminal Table provides the same feedback-on-the-go as the floor stand and wall models. Its portability enables easy change of location and its one-click feedback means you get high volumes of in-moment feedback.
Ideal for:
- Busy reception and service counters
- Areas where floor or wall space is not available
- Maximizing visibility of staff-customer interaction without slowing flow
Rail & Mini models
Smiley Terminal Rail provides the same feedback-on-the-go functionality all our Smiley Terminal models. Its easy and secure set-up makes it the perfect solution for areas with high people flow and limited or no floor or wall space.
Ideal for:
- Busses
- Trains & trams
- Cruise ships
Smiley Terminal Mini is the most compact of our feedback terminals and provides the same one-click functionality as all our Smiley Terminal models. Its portability and small size allows easy placement exactly where needed.
Ideal for:
- Service counters with high people flow
- Areas with extremely limited space
- Maximizing visibility of staff-customer interaction without interruption
Smiley Digital versions
Smiley Digital Pop-up is a dynamic “pop-up” survey that can appear when and where you want. It helps you understand the various touch points so you can create a more consistent online customer experience.
Ideal for:
- E-commerce
- Thank you pages
- Check-in pages
Smiley Digital Embed is a static “always displayed” survey that allows you to place customer satisfaction surveys in any email or web page. It helps you measure and align experiences across your digital channels.
Ideal for:
- Homepage
- Search, or product pages
- Newsletters and other customer emails
Smiley Digital Solo is an easy-to-use digital feedback option that works in your physical environment as a QR code or digitally as a URL. In both cases, customers are directed to the online survey to leave their feedback.
Ideal for:
- Posters or other signage
- Tabletops or counters
- Hot spots such as coffee machines
Customize to your brand
Our Smiley Touch and Smiley Terminal products can be designed according to your brand identity in order to fit your environment.
Logo branding offers brand color and logo placed in the chosen Smiley products’ pre-defined areas, such as the leg plate, question sign, or the cover.
Custom branding offers customers the ability to have their own logo, colors, and creative branding elements on leg plates and question signs.
Analytics always included
All Smiley products include our easy-to-use, Analytics customer experience software that presents the results of your feedback in simple charts and graphs.
Analytics mines customer feedback, uncovers root causes, and connects the feedback to the time and place.
Use the insights to make informed data-driven decisions to improve customer experience, develop operations, and boost your business performance.
Frequently Asked Questions
How do HappyOrNot feedback terminals help measure and improve customer satisfaction?
How do I know which feedback terminal is best for me?
Can I mix and match different customer feedback terminals for my different locations?
