Continuous student feedback key results:
4 million+
feedbacks collected
Immediate
adjustments made based on data
Improved
catering services and quality
Ability
to compare satisfaction levels across university locations
Chartwells Higher Education aims to offer students the best food services
Chartwells Higher Education Dining Services is a leader in the higher education contract food service market, partnering with over 290 colleges and universities of all sizes across the United States.
Every day, Chartwells aims to provide their students with great meals and great experiences. They sought a way to gain continuous student feedback to ensure they could offer the best food services possible.
Continuous feedback needed from students
For Chartwells, getting continuous student feedback on the overall dining experience in the campus cafeterias was important. They needed to understand how students felt about the meal quality and food service throughout each day.
“The HappyOrNot Smiley Terminals enable students to submit continuous, fact-driven data. Chartwells can then learn from students what they’re actually enjoying and how it can change, by the hour and throughout the day,” says Courtney.
Measuring student satisfaction with the dining experience
The hourly satisfaction data shows Chartwells staff exactly when and where students’ feedback may not be as positive so that they can make the needed adjustments to improve the situation. Because the feedback is continuous, Chartwells staff can immediately revisit the data to determine if the changes made were successful.
The HappyOrNot team worked closely with Chartwells to help them break down the data and generate the reports they needed to analyze their business even further.
“Receiving great service from HappyOrNot makes it easier to give great service to our students,” says Courtney.
Over 4 million student feedbacks collected
Today, nearly 100 campuses across the US are using the HappyOrNot solution to improve the catering services for students.
By analyzing continuous student feedback, Chartwells learns how they can best make adjustments to improve their business. They’re also able to compare satisfaction levels across university locations.
As a company in the customer service industry, Chartwells sees the HappyOrNot solution as a vital tool. l
About Chartwells
As the recognized leader in the higher education contract foodservice market, and an operating sector of Compass Group North America, Chartwells Higher Education Dining Services partners with over 290 colleges and universities of all sizes across the United States.
Chartwells is proud to help its clients by managing foodservice operations more efficiently and profitably while growing sustainably to help colleges and universities retain and recruit students.