Smiley Digital™
Insights for your online presence
The easiest way to engage with employees, customers, and visitors online, and get the insights you need to continuously improve experiences.
Measure user experiences, with up to 80% response rates
- Engage with employees
A fast and systematic way to check the pulse of employees in your Intranet. Reach everybody, everywhere 24/7/365 - Listen to customers and visitors
The most convenient way for your customers to rate and comment on their online experience - Continuously improve
Find out what people think of their online experience, and turn insights into action
Intelligent Reporting. Always Included.
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and pinpoint exact times and places of service decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Review your open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.
Key Features
The familiar and iconic Smileys at your service
Improve the engagement with a non-intrusive and friendly user experience. It’s a common solution giving you insights for both your digital and physical touchpoints.
Find out the ‘why’ with open feedback
Gain deeper insights into your service performance for instant and continuous improvement.
Fast deployment and easy to use: No IT support needed
Placed on your webpage via a simple script, automatic and free updates, fast and friendly support.
Key Tools
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online.
