Smiley Digital™

Limitless digital experience insights

A perfect complement to our Smiley Terminal and Touch products. Connect with your customers, anywhere they are, with instant and actionable high-volume feedback

Online and ready in minutes
Quick and easy to get started for virtually any digital or physical touchpoint

Micro feedback across any channel
Convenient, safe, and fast way for people to share anonymous feedback, anywhere

Complete and connected insights 
Gain even more in-depth insights to improve your performance and deliver seamless experiences

Comprehensive, Unified Results

Smiley Digital Pop-up

Single-use appearance at the end of the online customer journey, such as ‘Thank you’ web pages.

Smiley Digital Embed

Flexible placement for mobile apps and web pages at any stage of the online customer journey.

Smiley Digital Solo

Seamless micro feedback for both digital and physical touchpoints for the omnichannel customer journey.

Intelligent Reporting. Always Included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and pinpoint exact times and places of service decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

Review your open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.

Key Features

The familiar and iconic Smileys at your service

Improve the engagement with a non-intrusive and friendly user experience. It’s a common solution giving you insights for both your digital and physical touchpoints.

Uncover the ‘why’ behind good or bad experiences

Gain deeper insights into your service performance for instant and continuous improvement with follow-up questions and open comments.

Fast deployment and easy to use: No IT support needed

Pop-up or Embed surveys are placed seamlessly on your web page with simple scripts, while Solo is a fully digital, out-of-the box, solution. Updates are automatic and free, including fast and friendly support when needed.