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Smiley Digital™
Limitless digital experience insights
A perfect complement to our Smiley Terminal and Touch products. Connect with your customers, anywhere they are, with instant and actionable high-volume feedback
- Online and ready in minutes
Quick and easy to get started for virtually any digital or physical touchpoint - Micro feedback across any channel
Convenient, safe, and fast way for people to share anonymous feedback, anywhere - Complete and connected insights
Gain even more in-depth insights to improve your performance and deliver seamless experiences
Try the different options
Intelligent Reporting. Always Included.
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and pinpoint exact times and places of service decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Review your open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.
Key Features
The familiar and iconic Smileys at your service
Improve the engagement with a non-intrusive and friendly user experience. It’s a common solution giving you insights for both your digital and physical touchpoints.
Uncover the ‘why’ behind good or bad experiences
Gain deeper insights into your service performance for instant and continuous improvement with follow-up questions and open comments.
Fast deployment and easy to use: No IT support needed
Pop-up or Embed surveys are placed seamlessly on your web page with simple scripts, while Solo is a fully digital, out-of-the box, solution. Updates are automatic and free, including fast and friendly support when needed.
Key Tools
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online.
