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Create a dining experience your customers crave

Your restaurant is more than the food you serve. Customers also come to you for convenience, comfort, socializing, and even entertainment. Making their experience enjoyable and memorable will keep them coming back.

With the help of customer satisfaction data, you can gauge how your customers really feel about your menu, your service, and your facilities. Instant feedback allows you to keep the service level high at all times and address issues immediately.

You can also support your staff and help them gain confidence with high volumes of positive customer feedback. Feedback boosts their motivation and confidence, and helps them to improve in their work. Help your staff to shine!

Measure satisfaction at each point-of-experience

Atmosphere

Is your restaurant entrance warm and inviting? Do your customers feel welcome?

Meal quality

Gauge your customer satisfaction with the quality of the food

Level of service

Find out how your customers feel they are being well served

Washrooms

Keep track of your customers’ happiness with the hygiene of your facilities

Exit

Measure satisfaction with the overall dining experience

Plus, you can measure other areas like:

Employee satisfaction | Menu selection | Referral | Online | and more!

Transform your service experience with customer satisfaction data

Let your customers tell you what makes them happy

It’s no secret that happy customers are happy to spend more and keep coming back to your restaurant. Why not ask directly from them in a simple and effective way?

Impress your customers every time, everywhere

Achieve high customer satisfaction levels in all restaurants across the chain. Comparing satisfaction results between different locations helps you to discover and introduce best practices

Identify and address service issues instantly

Real Time Alerts gives you the ability  to be made instantly aware of issues with customer satisfaction so that you can react to issues fast, like, for example, wait times or server performance

Services success stories

Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

“Using HappyOrNot has transformed the way we do business and provide customer service.”

- Jaymeen Patel, General Manager, Mr. Greek
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Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!