HappyOrNot
Create a dining experience your customers crave
Your restaurant is more than the food you serve. Customers also come to you for convenience, comfort, socializing, and even entertainment. Making their experience enjoyable and memorable will keep them coming back.
With the help of customer satisfaction data, you can gauge how your customers really feel about your menu, your service, and your facilities. Instant feedback allows you to keep the service level high at all times and address issues immediately.
You can also support your staff and help them gain confidence with high volumes of positive customer feedback. Feedback boosts their motivation and confidence, and helps them to improve in their work. Help your staff to shine!
Measure satisfaction at each point-of-experience
Atmosphere
Is your restaurant entrance warm and inviting? Do your customers feel welcome?
Meal quality
Gauge your customer satisfaction with the quality of the food
Level of service
Find out how your customers feel they are being well served
Washrooms
Keep track of your customers’ happiness with the hygiene of your facilities
Exit
Measure satisfaction with the overall dining experience
Plus, you can measure other areas like:
Employee satisfaction | Menu selection | Referral | Online | and more!
Transform your service experience with customer satisfaction data
Let your customers tell you what makes them happy
It’s no secret that happy customers are happy to spend more and keep coming back to your restaurant. Why not ask directly from them in a simple and effective way?
Impress your customers every time, everywhere
Achieve high customer satisfaction levels in all restaurants across the chain. Comparing satisfaction results between different locations helps you to discover and introduce best practices
Identify and address service issues instantly
Real Time Alerts gives you the ability to be made instantly aware of issues with customer satisfaction so that you can react to issues fast, like, for example, wait times or server performance
Services success stories
Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants
“Using HappyOrNot has transformed the way we do business and provide customer service.”
Increase satisfaction across all business areas
Visit your business sector to learn about improving the customer and employee experience!
