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Easy, Instant and Actionable Data

Leverage Data Into Actionable Insights

The reason most data analytics solutions fail is because they’re simply too complex to extract insights from and at the time of the service experience – not months later. Our service eliminates the confusion of CX data analytics and delivers real-time insights that you can immediately put into action!

HappyOrNot Customer Experience Data

Following your performance:

  • Quick View for at-a-glance performance overview
  • Analytics for digging deeper into the data insights
  • Real Time Alerts for instant notifications of service-level fluctuations
HappyOrNot Customer Experience Data Integration

Staying connected:

  • Mobile App for fast and easy access to results, anywhere
  • API for integration to your company’s own metrics
  • Email Reports for periodic performance summaries
  • Live Sharing for presenting results online and on-site
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HappyOrNot Reporting Service

See Your Performance At A Glance

Quick View offers an instant overview of your key performance results, summarized in clear informative widgets, to help you quickly focus on the most important insights.

Take Full Control Over Your Metrics

Analytics enables you to research long term trends, identify exact times and places of service level fluctuations, and more.  Learn where improvements or actions for the future are needed, test initiatives, and follow the impacts.

HappyOrNot Reporting Service - Total Results widget

Total Results

Visualizes the percentage and total amount of responses, giving an immediate overview of participation and performance.

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Comparison

Ranks the results of all locations, from top to bottom performers, based on the Happy Index, showing locations needing most support.

HappyOrNot Reporting Service - Hourly Distribution widget

Hourly Distribution

Displays the amount of feedback and Happy Index trend line for every hour of operation, helping to pinpoint best and worst times.

HappyOrNot Real-time Alerts

Worry Free Service Level Consistency

Real Time Alerts gives you instant notifications when there are changes in your customer satisfaction levels. The alert delivers real-time information about the received negative or positive feedback so that you can immediately work together with staff to take needed action.

HappyOrNot LiveSharing

Show Your Commitment To CX

Demonstrate to your customers and employees that their feedback is valuable by showing your performance results. Live Sharing is an easy way for you to display your results on screens or websites and contributes to enhancing their experience with your brand.

Comprehensive, Unified Results

HappyOrNot Reporting Admin

API

Integrate your performance data to your company’s own dashboard and metrics

HappyOrNot Reporting App Happy Index

Mobile App

See your performance results and analytics, anytime and anywhere, quickly and easily

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Email Reports

Automated performance report summaries, tailored for each management-level