Influence & Improve Performance KPIs
Facility Management roles have become more demanding and meeting stakeholders’ expectations, even more challenging. The pressure to achieve performance and quality metrics is greater than ever before. HappyOrNot can provide you with the right data to help you meet and exceed SLA targets. With our solution, you collect and analyze real-time, high volume, continuous and reliable feedback from end users allowing you to continuously optimize your resources and deliver quality services.
Specifically, we can help you influence factors in these areas:
- Service levels – identify and resolve reasons for low service levels in real-time
- Staff engagement – motivate staff to reduce response times, average time for completion and backlogs
Together we can ensure that you are achieving quality level targets.
One company’s success story
One of the world’s leading facility services companies, ISS, has worked with us since 2014. By collecting and analyzing high volume, real-time feedback they have been able to:
- Increase satisfaction KPIs among stakeholders by 20%
- Monitor customer satisfaction across different units and time periods
- Reduce raw material costs
- Institute significant short-term and long-term improvements
Read more about how ISS is utilizing HappyOrNot to improve operations in their catering services division.
Our experience improving performance and operations spans 4,000 clients globally with 1.5 billion impressions collected and analyzed. We’d love to help you too.
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