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Deliver quality client services with continuous feedback collection.

(Optimize resources too!)

Influence & Improve Performance KPIs

Facility Management roles have become more demanding and meeting stakeholders’ expectations, even more challenging. The pressure to achieve performance and quality metrics is greater than ever before. HappyOrNot can provide you with the right data to help you meet and exceed SLA targets. With our solution, you collect and analyze real-time, high volume, continuous and reliable feedback from end users allowing you to continuously optimize your resources and deliver quality services.

Specifically, we can help you influence factors in these areas:

  • Service levels – identify and resolve reasons for low service levels in real-time
  • Staff engagement – motivate staff to reduce response times, average time for completion and backlogs

Together we can ensure that you are achieving quality level targets.

One company’s success story

One of the world’s leading facility services companies, ISS, has worked with us since 2014. By collecting and analyzing high volume, real-time feedback they have been able to:

  • Increase satisfaction KPIs among stakeholders by 20%
  • Monitor customer satisfaction across different units and time periods
  • Reduce raw material costs
  • Institute significant short-term and long-term improvements

Read more about how ISS is utilizing HappyOrNot to improve operations in their catering services division.

Our experience improving performance and operations spans 4,000 clients globally with 1.5 billion impressions collected and analyzed. We’d love to help you too.

Not quite ready to speak with anyone but would like to stay informed? Sign up for our monthly newsletter here. Or, if you are ready to learn more and would like to see how our solution can work for you and your team, simply complete the form and one of our solution experts will be back in touch with you shortly.

Here are a few more real-life examples of how our solution has worked for companies like yours:

United States Cold Storage

A premier provider of public refrigerated warehousing and related logistics services reduced driver dissatisfaction by 38% in just 6 months which has dramatically improved their business. Read about the solution that worked for them.


This leader in the higher education contract foodservice market, partners with over 290 colleges and universities across the US. Learn how continuous feedback collection has helped them achieve success.

San Francisco 49ers

220,000 responses in one season! Real-time, high volume, continuous and reliable feedback helped improve operations and service levels on the spot. Read the positive affect this had on their overall business.

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