HappyOrNot
Every customer counts. It’s critical to know how your customers feel about your brand, as 50% will switch to a competitor after just one bad experience
At HappyOrNot, we are committed to providing you with the highest quality customer feedback insights, while also ensuring the safety of your customers. See all our solutions and tips below
All new Smiley Touch and Smiley Terminal products come with antimicrobial protection at no extra cost, which is scientifically proven to actively combat coronaviruses and bacteria (ISO21702).
Providing more feedback options can improve response rates. Smiley Link is free and lets people give feedback via QR codes or short web links. For Smiley Touch, an additional option is to give feedback using gestures.
Provide hand sanitization by attaching this holder to Smiley products and give people a convenient way to disinfect as they give feedback.
Print designs are available to not only boost response rates but also inform the public that you've taken concrete measures to ensuring their safety and well-being while giving feedback. For existing customers, more information can be found here.
Keeping the Smileys inviting for users to continue to give feedback is important. Regular cleaning is recommended, and detailed instructions are available for reference.
“Increased CX score during the pandemic”
We see in our open feedback customers telling us that that they feel like we’re doing a good job. In fact, our Happy Index score, since May this year, is higher than it was pre-pandemic: from 86 up to 89. This tells me we’re moving in the right direction, making the right decisions, and continuing to ensure we meet our customers’ expectations.
Retail
“Patient experience should be a priority”
Even though there is this pandemic, patient experience should also be a priority. It doesn’t matter what’s going on in the outside world, we need to give the best experience to these families – how else would we do this, but by asking them?
Healthcare
“Positive feedback in the face of adversity”
Continuing to measure customer satisfaction allowed us to ensure that our service levels did not drop during this time and in fact, positive feedback even in the face of adversity became even more important to us than previously would have been. The live feedback allowed us to share positive comments with the team and boost morale, at a time when they needed it most.
Services
Would you like to learn more about the safety benefits of our latest enhancements, or are you interested to get started today? Leave us your details and we’ll be in touch soon!