The Smiley Terminal buttons are now coated with the HEXIS Graphics’ PUREZONE® film that is scientifically proven to protect against coronaviruses and bacteria (ISO21702).
“Increased CX score during the pandemic”
We see in our open feedback customers telling us that that they feel like we’re doing a good job. In fact, our Happy Index score, since May this year, is higher than it was pre-pandemic: from 86 up to 89. This tells me we’re moving in the right direction, making the right decisions, and continuing to ensure we meet our customers’ expectations
Randy Lambert, Director of Stores, Shoe Station, Inc.