Two people wearing masks shopping a store with a smiley touch in the foreground

Safe Feedback Solutions by HappyOrNot

Now with Anti-COVID protection

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People still want to give feedback

Ensuring safe customer feedback with HappyOrNot® Smileys

Now, more than ever, it is critical to know how your customers feel and how they experience interacting with your brand. At HappyOrNot, we are committed to providing you with the most frictionless, highest quality customer experience feedback data, while also ensuring the safety and wellbeing of everyone who continues to give feedback with the HappyOrNot Smileys.

Our latest product enhancements have been made to give all users peace of mind. That’s why, moving forward, all Smiley Terminal™ and Smiley Touch™ products will, by default, have an antimicrobial film. If you already have our Smiley products you can get this enhancement, plus more, with ease. Get in touch today!

Product enhancements and tips

smiley terminal with antibacterial coating

Antimicrobial buttons

The Smiley Terminal buttons are now coated with the HEXIS Graphics’ PUREZONE® film that is scientifically proven to protect against coronaviruses and bacteria (ISO21702).

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smiley touch antibacterial screen coating

Antimicrobial screen

The Smiley Touch screen is now covered with the Nanoshield™ antimicrobial screen protector film that is scientifically proven to protect against coronaviruses and bacteria (ISO21702).

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hand disinfectant holder for smiley terminals

Hand sanitizer holders

When providing hand sanitization, you can now easily attach it to the Smiley Terminal and Smiley Touch products with the new holder, giving people a convenient way to disinfect as they give feedback.

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person using smiley link for giving feedback

Touch-free options

Smiley Link is a free feature that allows people to give feedback via their mobile phone. It can be used as a complement to the Smiley Terminal and Smiley Touch products to capture more feedback.

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smiley terminal touch with accompanying poster

Safe feedback signage

Print designs are available to not only boost response rates but also inform the public that you've taken concrete measures to ensuring their safety and wellbeing while giving feedback.

Customer Log In

Regular cleaning

Keeping the Smileys inviting for users to continue to give feedback is important. Regular cleaning is recommended, and detailed instructions are available for reference.

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“Increased CX score during the pandemic”

We see in our open feedback customers telling us that that they feel like we’re doing a good job. In fact, our Happy Index score, since May this year, is higher than it was pre-pandemic: from 86 up to 89. This tells me we’re moving in the right direction, making the right decisions, and continuing to ensure we meet our customers’ expectations

Randy Lambert, Director of Stores, Shoe Station, Inc.

“Patient experience should be a priority”

Even though there is this pandemic, patient experience should also be a priority. It doesn’t matter what’s going on in the outside world, we need to give the best experience to these families – how else would we do this, but by asking them?

Katherine Salkanovic, Director of Patient Experience, Cure 4 The Kids

“Positive feedback in the face of adversity”

Continuing to measure customer satisfaction allowed us to ensure that our service levels did not drop during this time and in fact, positive feedback even in the face of adversity became even more important to us than previously would have been. The live feedback allowed us to share positive comments with the team and boost morale, at a time when they needed it most.

Rebekah Schulz, Director Community Culture, Georges River Council

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Would you like to learn more about the safety benefits of our latest enhancements, or are you interested to get started today? Leave us your details and we’ll be in touch soon!