Two people wearing masks shopping a store with a smiley touch in the foreground

Confidence in Safe Customer Feedback

People still want to give feedback

Ensuring safe customer feedback with HappyOrNot® Smileys

Now, more than ever, it is critical to know how your customers feel and how they experience interacting with your brand. At HappyOrNot, we are committed to providing you with the most frictionless, highest quality customer experience feedback data, while also ensuring the safety and wellbeing of everyone who continues to give feedback with the HappyOrNot Smileys.

Our latest product enhancements have been made to give all users peace of mind. That’s why, moving forward, all Smiley Terminal™ and Smiley Touch™ products will, by default, have an antimicrobial film. If you already have our Smiley products you can get this enhancement, plus more, with ease. Get in touch today!

Product enhancements and tips

smiley terminal with antibacterial coating

Antimicrobial buttons

The Smiley Terminal buttons are now coated with the HEXIS Graphics’ PUREZONE® film that is scientifically proven to protect against coronaviruses and bacteria (ISO21702).

smiley touch antibacterial screen coating

Antimicrobial screen

The Smiley Touch screen is now covered with the Nanoshield™ antimicrobial screen protector film that is scientifically proven to protect against coronaviruses and bacteria (ISO21702).

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hand disinfectant holder for smiley terminals

Hand sanitizer holders

When providing hand sanitization, you can now easily attach it to the Smiley Terminal and Smiley Touch products with the new holder, giving people a convenient way to disinfect as they give feedback.

person using smiley link for giving feedback

Touch-free options

Smiley Link is a free feature that allows people to give feedback via their mobile phone. It can be used as a complement to the Smiley Terminal and Smiley Touch products to capture more feedback.

Find Out More

smiley terminal touch with accompanying poster

Safe feedback signage

Print designs are available to not only boost response rates but also inform the public that you've taken concrete measures to ensuring their safety and wellbeing while giving feedback.

Customer Log In

Regular cleaning

Keeping the Smileys inviting for users to continue to give feedback is important. Regular cleaning is recommended, and detailed instructions are available for reference.

See Instructions

The voice of our customer

"People still want to give feedback"

Over the past three months [April-June 2020], we have seen that our stores have maintained the hit rate of voters compared to the total amount of customers. Of course, we keep designs and instructions visible regarding how to behave when visiting the stores, but what this tells me is that people still want to give us feedback despite of the focus on hygiene and how much you touch when you're out in the stores.

Morten Schwartzmann, Nordic Productivity Manager, Elkjøp

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Do you want more information about these safety enhancements, or something else? Leave your details and we’ll be in touch soon!