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Customer retention is more important than ever

Every customer counts. It’s critical to know how your customers feel about your brand, as 50% will switch to a competitor after just one bad experience

At HappyOrNot, we are committed to providing you with the highest quality customer feedback insights, while also ensuring the safety of your customers. See all our solutions and tips below

Product Enhancements

smiley touch antibacterial screen coating

Antimicrobial Protection

All new Smiley Touch and Smiley Terminal products come with antimicrobial protection at no extra cost, which is scientifically proven to actively combat coronaviruses and bacteria (ISO21702).

smiley touch terminal with gesture support

Touch-free Feedback

Providing more feedback options can improve response rates. Smiley Link is free and lets people give feedback via QR codes or short web links. For Smiley Touch, an additional option is to give feedback using gestures.

hand disinfectant holder for smiley terminals

Hand sanitizer holders

Provide hand sanitization by attaching this holder to Smiley products and give people a convenient way to disinfect as they give feedback.

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Want to Know More?

Speak to an expert today and find out which solution is best for you.

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Customer Care Tips

smiley terminal touch with accompanying poster


Print designs are available to not only boost response rates but also inform the public that you've taken concrete measures to ensuring their safety and well-being while giving feedback. For existing customers, more information can be found here.

smiley touch on hotel hall wall

Regular Cleaning

Keeping the Smileys inviting for users to continue to give feedback is important. Regular cleaning is recommended, and detailed instructions are available for reference.

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Would you like to learn more about the safety benefits of our latest enhancements, or are you interested to get started today? Leave us your details and we’ll be in touch soon!