Two people wearing masks shopping a store with a smiley touch in the foreground

Confidence in Safe Customer Feedback

People still want to give feedback

Ensuring safe customer feedback with HappyOrNot® Smileys

Now, more than ever, it is critical to know how your customers feel and how they experience interacting with your brand. At HappyOrNot, we are committed to providing you with the most frictionless, highest quality customer experience feedback data, while also ensuring the safety and wellbeing of everyone who continues to give feedback with the HappyOrNot Smileys.

Our latest product enhancements have been made to give all users peace of mind. That’s why, moving forward, all Smiley Terminal™ and Smiley Touch™ products will, by default, have an antimicrobial film. If you already have our Smiley products you can get this enhancement, plus more, with ease. Get in touch today!

Product enhancements and tips

The voice of our customer

"People still want to give feedback"

Over the past three months [April-June 2020], we have seen that our stores have maintained the hit rate of voters compared to the total amount of customers. Of course, we keep designs and instructions visible regarding how to behave when visiting the stores, but what this tells me is that people still want to give us feedback despite of the focus on hygiene and how much you touch when you're out in the stores.

Morten Schwartzmann, Nordic Productivity Manager, Elkjøp

Contact Us

Do you want more information about these safety enhancements, or something else? Leave your details and we’ll be in touch soon!