One second surveys
Let your customers instantly share their feedback with a simple press of a Smiley face feedback button. Know exactly when and where the feedback was given in all your busy locations.
Eliminate blind spots, discover the most burning issues, and implement best practices to improve customer experience and develop your operations.
Fun and easy feedback to measure customer satisfaction
Our Smiley feedback buttons are intuitive and quick to tap as you walk by. Capture the maximum amount of feedback from visitors and passers-by at busy sites. Here’s what makes our Smiley Terminal unique:
Maximum response rates
Quick, single touch, anonymous feedback.
Place it anywhere without annoying cables.
Ready to use in minutes
Quick to assemble and activate.
Get a perfect fit
We offer five different versions to suit your needs:
- Stand is customizable and wireless, allowing you to place anywhere, save power, and showcase your brand with ease.
- Table is perfect for receptions, service desks, fairs, and checkouts.
- Mini is the most compact for tight, but important, spaces.
- Rail is ideal for high-traffic areas, trains, and busses.
- Wall is a simple peel-and-stick and can be placed at any height, for example, low for accessibility needs.
No matter what you require, we have a version that will work for you!
Try our Smileys out!
Are you wondering how they work and what they can do for your business? Take them for a test drive and witness their impact. Our Smileys are just the beginning. With HappyOrNot, you can access a comprehensive suite of tools and features to elevate your customer experience.
Want even more from your customer feedback?
We offer a range of innovative Smiley face rating terminals designed to help businesses of all sizes and industries measure satisfaction and improve overall business growth. From our sleek and modern touchscreen kiosks, to digital Smileys and our compact terminals, we have a solution for every business need. Find the perfect Smiley for your business, and start collecting valuable customer feedback today.
Discover the “why” behind feedback and understand the causes of satisfaction or dissatisfaction. Learn more
HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!
Professional – Full insights on customer experience
Professional is our premium package that unlocks the full insights of the customer experience. It provides:
- In-depth insight into your customers and their behaviors
- High-volume feedback combined with rich data
- Real-time collaboration & alerts
Product types: All Smiley products
Hear from our customers
Our mission is to help businesses and organizations on global markets understand their customers and employees better by collecting and analyzing real-time feedback. With our innovative solutions, we provide valuable insights that enable them to make data-driven decisions and improve their services.View All
Measuring fun at a major sports event
“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot”
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
How retailer XXL achieves high omnichannel customer satisfaction scores
“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.”
Operations and Business Development Manager,
XXL Sports & Outdoor
HVACR Wholesale Supplier elevates their B2B customer experience
“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Vice President of Business Development,
How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores
“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”
Operations Coordinator of Physician Services,
Knox Community Hospital
Convenience store chain leveraging customer feedback to fuel growth
“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”
Chief Operating Officer,
Good 2 Go stores
How Connolly SPAR uses customer feedback to be ahead of the competition
Krakow Airport on Managing CX in the “Next Normal”
Shoe Station Managing CX in the “Next Normal”
Director of Stores,
Shoe Station, Inc.