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Smiley Terminal™

Collect maximum feedback

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design.

Capture your customers’ perceptions of your service performance at the exact time and point of experience.


  • Ready to use in minutes
    Quick to assemble and activate, right out of the box
  • Completely wireless 
    Place the terminal at the exact point of interaction. Years of battery life also in “always on” mode. Uses mobile network
  • Antimicrobial buttons always included
    Efficient against viruses, such as coronaviruses, and bacteria. More anti-COVID information
Smiley Terminal antimicrobial buttons
Smiley Terminal portfolio, wall, rail, mini

Intelligent reporting. Always included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and pinpoint exact times and places of service decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

HappyOrNot Reporting Service - Key Findings widget HappyOrNot Reporting Service - Overall Distribution widget
HappyOrNot Reporting Service - Hourly Distribution widget HappyOrNot Berichtsservice – Vergleich-Widget

Included Features

Misuse Protection

A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.

Web & Email Reports

Role, Location, and time-based result summaries sent to your email.

Interaction Reports

1-page printable summary report for sharing your results internally and in location.

Social Sharing

Click-to-share summary image for sharing your results online.


Real-time Collaboration

Offers instant awareness of service decline via automated app and email notifications. Collaborate and comment on alerts as issues are being resolved.

Branding Packs

Smiley Terminal products can be customized. There are two packages: Logo branding, where your company’s logo is featured, and Custom branding, where you can apply your own design for question signs, leg plates and fonts.

Exact content of each package depends on the product version.


Smiley Terminal is available in these versions:
  • Smiley Terminal Stand
  • Smiley Terminal Wall
  • Smiley Terminal Table
  • Smiley Terminal Rail
  • Smiley Terminal Mini wall and table (selected markets)


HappyOrNot Smiley Terminal - in use - Clothing shop - customer satisfaction measurement - satisfaction for product selection
Smiley Terminal wall mounted option in a restaurant
Cashier accepting card payment with smiley terminal mini on display