Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.
Capture your customers’ perceptions of your service performance at the exact time and point of experience.
Smiley Terminal - Default - A3 size question sheet holder
Smiley Terminal - Standard - A4 size question sheet holder
Smiley Terminal - Standard - A3 size question sheet holder
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and pinpoint exact times and places of service decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.
Role, Location, and time-based result summaries sent to your email.
1-page printable summary report for sharing your results internally and in location.
Click-to-share summary image for sharing your results online
A feature which offers instant awareness of service decline via an automated email notification.
Fit the terminal to your brand with one of our available branding packs:
Standard: branded leg plate + question sheet per your company logo
Custom: own design leg plate + question sheet
Standard: 8.5kg (18.7lbs)
Branded: 9.2kg (20.3lbs)
3G secure network
Wall, table, and rail versions
HappyOrNot is the manufacturer of Smiley Rail™, Smiley Terminal™, Smiley Touch™ and Smiley Wall™.