Use Smiley Link to further increase response rates
Smiley Terminal™
Collect maximum feedback
Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.
Capture your customers’ perceptions of your service performance at the exact time and point of experience.
- Ready to use in minutes
Quick to assemble and activate, right out of the box - Completely wireless
Allows you to place the terminal at the exact point of interaction, and move when needed. - Zero energy consumption
Runs on D-cell batteries with 3+ year life. Provides an “always on” mode ready to collect feedback.
Smiley Terminal - Default - A3 size question sheet holder
Smiley Terminal - Standard - A4 size question sheet holder
Smiley Terminal - Standard - A3 size question sheet holder
Intelligent reporting. Always included.
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and pinpoint exact times and places of service decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Included Features
Misuse Protection
A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online
Add-ons
Real Time Alerts
A feature which offers instant awareness of service decline via an automated email notification.
Branding Pack
Fit the terminal to your brand with one of our available branding packs:
Standard: branded leg plate + question sheet per your company logo
Custom: own design leg plate + question sheet
Specifications
Weight (assembled)
Standard: 8.5kg (18.7lbs)
Branded: 9.2kg (20.3lbs)
Dimensions (assembled)
Standard:
Depth: 385mm
Width: 465mm
Height: 1390mm
Branded:
Depth: 340mm
Width: 465mm
Height: 1335mm
Data transfer
3G secure network
Versions
- Smiley Terminal Stand
- Smiley Terminal Wall
- Smiley Terminal Table
- Smiley Terminal Rail
- Smiley Terminal Mini (coming soon)
