Smiley Terminal™

Collect maximum feedback

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.

Capture your customers’ perceptions of your service performance at the exact time and point of experience.

  • Ready to use in minutes
    Quick to assemble and activate, right out of the box
  • Completely wireless
    Allows you to place the terminal at the exact point of interaction, and move when needed.
  • Zero energy consumption
    Runs on D-cell batteries with 3+ year life. Provides an “always on” mode ready to collect feedback.
HappyOrNot Smiley Terminal- front view - customer satisfaction measurement kiosk

Smiley Terminal - Default - A3 size question sheet holder

HappyOrNot Smiley Terminal- front view - customer satisfaction measurement kiosk

Smiley Terminal - Standard - A4 size question sheet holder

HappyOrNot Smiley Terminal- front view - customer satisfaction measurement kiosk

Smiley Terminal - Standard - A3 size question sheet holder

Intelligent reporting. Always included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and pinpoint exact times and places of service decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

Included Features

Misuse Protection

A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.

Web & Email Reports

Role, Location, and time-based result summaries sent to your email.

Interaction Reports

1-page printable summary report for sharing your results internally and in location.

Social Sharing

Click-to-share summary image for sharing your results online

HappyOrNot API

Integrate your HappyOrNot results into your company’s own dashboard.

Add-ons

Real Time Alerts

A feature which offers instant awareness of service decline via an automated email notification.

Branding Pack

Fit the terminal to your brand with one of our available branding packs:

Standard: branded leg plate + question sheet per your company logo

Custom: own design leg plate + question sheet

Specifications

Weight (assembled)

Standard: A3: 8.5kg (18.7lbs) A4: 8.0kg (17.6lbs)
Branded: A3: 9.2kg (20.3lbs) A4: 8.7kg (19.2lbs)

Dimensions (assembled)

Standard:
Depth: 385mm
Width: A3: 465mm A4: 385mm
Height: A3: 1390mm A4: 1290mm

Branded:
Depth: 340mm
Width: A3: 465mm A4: 340mm
Height: A3: 1335mm A4: 1220mm

Shipping box

Standard / Branded:
Length: 5650mm / 1060mm
Width: 400mm / 370mm
Height: 190mm / 170mm
Weight: 11.0kg (24.3lbs) / 11.4kg (25.1lbs)

Data transfer

3G secure network

Versions

Wall, table, and rail versions

Get a quote!