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Keep a relevant product selection and improve your apparel store’s customer service with HappyOrNot

With HappyOrNot’s instant feedback terminals and analytics, you can optimize your staff resources, improve the customer experience, increase the number of high-value transactions, and attract more customers to come back.


HappyOrNot is the perfect fit for your apparel business

HappyOrNot is the leading customer feedback and experience management solution for apparel businesses. Our instant feedback terminals provide real-time data that helps you optimize staff resources and product selection, improve the customer experience, and increase sales. With HappyOrNot, you get:

  • Insightful analytics that identify bottlenecks and solutions
  • Ability to connect feedback with customer demographics, time, place, and reason for feedback
  • Good sharing and collaboration capabilities
  • Support and onboarding services to help you get the most out of HappyOrNot


of consumers say that a brand’s ability to provide them with a personalized experience directly impacted how much money they’re willing to spend


expect companies to understand their needs and expectations


of customers will stop shopping in a store due to inconsistent experiences

HappyOrNot solutions for apparel businesses

Our HappyOrNot solution can be seamlessly integrated into your customer service formula in your apparel business. Our instant feedback terminals can be installed in high-traffic areas and provide customers with a quick and easy way to give feedback.

How It Works



Place the Smileys in strategic locations of your store.



Customers press the smiley faces on the terminal to give feedback



Insightful analytics help you identify areas for improvement



Take data-driven actions to improve staff knowledge and stock levels for an enhanced customer experience

Fashionable customer service means more revenue

Our solution has helped numerous apparel businesses increase customer satisfaction and loyalty. But don’t take our word for it – see what some of our apparel industry clients have to say.

Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Jaakko Luumi

CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The biggest change that HappyOrNot has brought to the services in my area of responsibility is the transparency of information to all levels of our organisation. When staff, managers, and our executive team all have access to real-time data that tells them how our services are performing, every person feels like they own the customer experience.
Daniel Propoggia

Customer Service Coordinator,
Georges River Council

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”
Todd Burbage

Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”

Try HappyOrNot for your apparel store today

Unhappy customers are so last season. Don’t let your apparel business fall behind the competition. Try our HappyOrNot solution today and educate your staff, improve the customer experience, and increase sales.

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