Human Resources Customer & Employee Experience

Want to create a great workplace? Ask your employees how!

Do you have talent pouring in faster than you can hire, or struggle to keep your current employees? No matter where in the scale you fit, companies that are better equipped for driving growth and revenue are those with happy and engaged employees.

The first step towards being a great place to work is to embrace the fact that employee engagement and loyalty cannot be forced. It must be earned, and the best way to do that is by committing to making your company an engagement-worthy workplace every single day. And to find out how, you need to give your employees the opportunity to give you feedback and tell you how!

How your business benefits from measuring and improving employee satisfaction:

More profit by improving productivity

Satisfied and engaged employees are more productive at work, which means more profit for your company.

Cost savings by reducing employee turnover and absences

Retain your employees by providing them with the ability to easily express their opinion. That way, you can address their needs while making them feel appreciated.

More revenue by enhancing service performance

When your employees are happy and engaged, it radiates into their attitude and motivation towards providing great service (and happier customers buy more and remain loyal).

New talents by providing an excellent employer image

When your company is seen as a great place to work, word gets around. It boosts your employer image and attracts talent, meaning less investment in recruiting costs.

Happy employees make happy customers!

HR professionals: we feel you!

The reality is that with just a few people running the HR department, you rarely have the bandwidth to stay on the pulse of your employees all the time. HappyOrNot is an extension to your HR department, becoming that first level communication tool to finding out how your employees are doing and feeling. With the help of HappyOrNot, you can:

Get more feedback

Because the Smileys are quick, easy, and anonymous for your employees, higher response rates are guaranteed. Your employees feel empowered to express their true opinion without the fear of being recognized and singled out.

Gauge your employees’ feelings instantly

Daily employee feedback provides a continuous trend of satisfaction, rather than an annual snapshot in time. Capturing the sentiment in real time and seeing the fluctuations supports workplace development.

Address the issues before they escalate

The ability to monitor a dip in employee satisfaction immediately makes it possible to identify correlations and make corrections fast, reducing the impact on employee happiness and operational performance.

Pave the way for continuous improvement

The weekly and monthly trends in employee satisfaction tell you whether improvement measures have been targeted correctly, so you can introduce those most successful practices to other departments and units.

Create a culture of open communication

An engaging survey tool helps your employees feel heard and their opinions valued. That culture of transparency and mutual communication promotes trust, loyalty, and motivation, reducing turnover and increasing productivity.

Employee satisfaction success stories

Easy Access to Internal Feedback Channels Leads to Better HR

“HappyOrNot has helped us to really see where we’re at and make an impact on where we were previously lacking. I think it has changed how the employees view our department and how we can service them better – I think it’s changed a lot.”

Melanie Milhouse, Human Resource Manager

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Human resource case studies