Awareness of your patients’ perceptions is the key to success
Just like consumers, patients now are more connected and have plenty of information to make informed decisions before choosing a healthcare provider. To compete effectively for patient loyalty, healthcare providers need to invest in quality of care control systems, monitor the service performance, and meet patients’ expectations.
In addition, focus on quality of care and patient satisfaction supports renewal of healthcare service agreements with the municipality, government, or city purchasing the services for their citizens, as well as helping public organizations achieve incentives where meeting quality and patient satisfaction levels are required. With revenues at stake, hospital leaders must recognize the priority to invest in strategies that measure and improve the patient experience.
Why measuring satisfaction is crucial to improving your healthcare services:
- Retain your current patients
- Earn new patients
- Attract the best professionals
- Service renewals and incentives