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Awareness of your patients’ perceptions is the key to success

Just like consumers, patients now are more connected and have plenty of information to make informed decisions before choosing a healthcare provider. To compete effectively for patient loyalty, healthcare providers need to invest in quality of care control systems, monitor the service performance, and meet patients’ expectations.

In addition, focus on quality of care and patient satisfaction supports renewal of healthcare service agreements with the municipality, government, or city purchasing the services for their citizens, as well as helping public organizations achieve incentives where meeting quality and patient satisfaction levels are required. With revenues at stake, hospital leaders must recognize the priority to invest in strategies that measure and improve the patient experience.

Why measuring satisfaction is crucial to improving your healthcare services:

  • Retain your current patients
  • Earn new patients
  • Attract the best professionals
  • Service renewals and incentives
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0 Daily feedbacks
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0 % Happy customers
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0 % Unhappy customers

How do you compare? Our worldwide data insights help you benchmark your performance against the industry, and come out on top!

How HappyOrNot helps you improve your healthcare organization

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Target corrective measures according to your patients’ perceptions

With an easy-to-use survey tool positioned right at the point of care, you capture your patient’s perception of care in real time, increasing the value of the responses and making it easy to target improvements.

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Optimize the allocation of staffing resources

HappyOrNot captures fluctuations in patient satisfaction at each measurement point, allowing you to place staff where they’re needed most. Your employees are able to concentrate on the most critical tasks to offer best possible service.

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Validate quality of care

The data analytics acts as a quality assurance reporting tool, where the success of improvement initiatives can be demonstrated and validated through the increase in patient satisfaction levels.

Colleen Taylor_Hannam Fertility Centre

Healthcare success stories

Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services

“We’ve seen HappyOrNot mold how our employees behave. Now, they recognize that when patients are being asked ‘how did we do today’ or ‘would you recommend us to your family and friends’, they want to be reason that our patients press the green button.”

- Colleen Taylor, Vice President of Operations at Hannam Fertility Centre

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!