Our Smileys for your business

Develop your customer and employee happiness with our intelligent service.

Follow your feedback – the Intelligent Reporting Service

Track and learn how well you are performing and where you can still improve your service. Our intelligent cloud-based reporting service collects and analyses your survey data and displays your results in a clear format. The service makes it easy for you to see and understand your performance through your feedback results, and identifies when and where improvements are needed.

Follow your feedback – the Intelligent Reporting Service

Integrated customer satisfaction management

Spot fluctuations in service performance, implement strategic changes and monitor your improvement results. Our service gives you both certainty of your actual performance and continuous insights for short term and long term action planning. You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.

New! Receive automated email notifications via our Real Time Alerts feature. Get an email alert when negative feedback responses in a specific location exceed your preset value during a specified timeframe. Read our Launch PR here.

Integrated customer satisfaction management
24/7
24/7

24-hour access for an unlimited amount of users

Time segmentation
Time segmentation

Follow your results by hour, day, week, month or year

Real Time Alerts
Real Time Alerts

Instant awareness of service decline via automated email.

Features

Data Intervals

All feedbacks are uploaded to our Reporting Service once per day, and analyzed results are available the very next day. Results are displayed by:

  • Hour, day, week, month, and year
  • Smiley Terminal / Web Smileys
  • Location / webpage
Data Intervals
Data Features

The analyzed result data is displayed in several methods enabling easy review and clear distinction of information:

  • Clear charts
  • Comparative rankings between areas and locations
  • Trending data
  • HappyOrNot Performance Index for benchmarking results
Data Features
Email Report Types

The result summaries are combined into convenient Reports and emailed to your list of recipients. The include summaries of results for:

  • Smiley Terminal / Web Smileys
  • Daily / weekly / monthly
  • Unit level (locations)
  • Management level
Email Report Types
Exports
Exports

Excel, PowerPoint and PDF export functionality

NPS compatible
NPS compatible

Compatible with Net Promoter Score loyalty surveys

Integrations
Integrations

Application Program Interface for integration into your own dashboards

Top lists
Top lists

Top Rising vs. Top Falling units display in each Monthly Report

Complete service package
Smiley Terminal™ & Web Smileys™
Collect feedback, on-site and online
Smiley Terminal™ & Web Smileys™

Capture the happiness levels of your customers and employees with our feedback collecting Smiley Terminals and Web Smileys.

Reporting Service & Email Reports
Monitor satisfaction levels
Reporting Service & Email Reports

Follow your result data and learn when and where to improve your business performance via our intelligent Reporting Service.

Interaction Reports & Social Sharing
Improve business, engage customers
Interaction Reports & Social Sharing

Share your results, show your success and grow your profits with improved customer and employee satisfaction!

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