SANA Catering reaches highest levels of satisfaction with HappyOrNot
SANA Catering is committed to fulfilling the wishes and needs of all their customers, from the youngest to the eldest. Since 2021, they have been using HappyOrNot kiosks to continuously measure and improve guest satisfaction across their four locations, collecting over 6,000 feedback responses annually. With their commitment to providing fresh, healthy, and high-quality meals, SANA Catering maintains an outstanding Happy Index score of 95.
“We achieve this high satisfaction rate by accepting all feedback,” says Marianna Bilbija, Quality Manager. “If suggestions or ideas are made, we review them carefully and try to implement them.”
Guests know that their opinion is valued
SANA Catering aims to keep their customers satisfied, and their main goal is to provide guests with healthy and delicious high-quality food.
Open feedback not only allows guests to share suggestions but also to pass on nice messages to the team, because they know that feedback is being read. This is one of the many reasons why they like to use the Smiley Touch for their feedback. Additionally, it is very easy to use, even for guests who are not very tech-savvy.
The kitchen staff on site are also delighted with this function, as it tells them exactly what the issue is, for example, ‘Asparagus was great’ or ‘Soup was too salty’.
“There are also some funny comments, such as ‘This Red Bull has given me wings’, that make you laugh when analysing feedback, which is very welcome in the often stressful everyday life. “
HappyOrNot as daily support
HappyOrNot enables the quality management department at SANA Catering to easily find out how the food and service at the various locations are rated.
“We often receive feedback that helps us to improve aspects that we hadn’t noticed before.”
Any constructive feedback contributes to improvement and automatically leads to greater satisfaction.
SANA Catering puts great importance on continuous improvement in accordance with the ISO 9001 quality management system, and to fulfil this requirement, they use HappyOrNot. This method makes it possible to obtain valuable feedback from the customers in a simple and anonymous way. The Smiley Touch is space-saving, easy to use, and clearly visible in the cafeterias.
“We like the ease of use and the ability to see and analyse everything in real time. We also appreciate the option of receiving daily, weekly, and monthly reports that clearly show all the important data at a glance.”
About SANA Catering
SANA Catering is a subsidiary of Haus der Barmherzigkeit. In Vienna and Lower Austria, they provide healthcare facilities, company canteens, nurseries, and schools with freshly cooked meals every day. They also treat patients and visitors to freshly prepared snacks, various coffee specialities, and a wide range of drinks and pastries in three cafeterias in the Waldviertel region. Visit https://sana.at/
About ScanLang
As the preferred contractual partner for Austria, Switzerland and Slovenia, ScanLang implements the HappyOrNot system in various organizations and provides support to users. For ScanLang’s customers, this analysis tool is used to analyze satisfaction, understand expectations and improve processes. This makes a decisive contribution to users increasing the trust of their target groups and thus their loyalty. Ultimately, ScanLang makes a significant contribution to ensuring that the customers improve their goals in increasing sales or using resources and that consumers, citizens, patients and employees are happier. Visit www.scanlang.at or www.meritev-zadovoljstva.si/