Providing a great customer experience has a direct impact on your bottom line. And knowing where you stand with your customers is the key to delivering a great retail CX.

HappyOrNot® - Guaranteed customer and employee satisfaction improvement. We serve over 4,000 companies across 117 countries. Our intelligent service and data insight help improve customer and employee happiness across any business sector.

“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”

Morten Schwartzmann, Nordic Productivity Manager 
Elkjøp (Dixons Carphone)

Did you know that after a bad shopping experience, 78% of consumers will abandon a purchase, and 91% will never return to your store?

Download our free report on Retail CX Insights 

Improve your Retail CX to Boost Your Bottom Line

Learn the ROI of customer experience through the 2018 Retail CX Insights Report: Get real industry data findings, retail sector benchmarking, and customer cases.


Learn the ROI of customer experience through  the 2018 Retail CX Insights Report: Get real industry data findings, retail sector benchmarking, and customer cases.

Improve Your Retail CX to Boost Your Bottom Line 

Download our free report on Retail CX Insights

Did you know that after a bad shopping experience, 78% of consumers will abandon a purchase, and 91% will never return to your store?

This report will help you: 

Set targets
Find out where your retail business stands through HappyOrNot's worldwide industry insights and set realistic goals. 

Improve performance 
Pinpoint areas of your business needing improvement and make the necessary changes. 

Surpass the industry’s benchmark level
Stay ahead of your competitors by continuously measuring and improving the customer experience.