How customer-focused are you? – Take test
HappyOrNot HappyOrNot

Use Smiley Link to further increase response rates

Smiley Terminal Wall™

Precision placement

The Smiley Terminal Wall terminal is the ultimate “place anywhere, space saver”. Compact and completely wireless, its peel-and-stick functionality enables you to place it exactly where it is needed most and best fits your business environment.

  • All-in-one
    The question is printed on a changeable faceplate, making it perfect for capturing feedback in any area while retaining critical floor space.
  • Peel-and-stick
    Double-sided, industrial grade sticker enables you to stick it precisely where needed, and easily relocate.
  • Accessibility
    The all-in-one feature allows you to place it higher or lower on the wall, in accordance with your customers’ needs.

Intelligent reporting. Always included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and pinpoint exact times and places of service decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

HappyOrNot Reporting Service - Key Findings widget HappyOrNot Reporting Service - Overall Distribution widget
HappyOrNot Reporting Service - Hourly Distribution widget HappyOrNot Berichtsservice – Vergleich-Widget

Included Features

Misuse Protection

A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.

Web & Email Reports

Role, Location, and time-based result summaries sent to your email.

Interaction Reports

1-page printable summary report for sharing your results internally and in location.

Social Sharing

Click-to-share summary image for sharing your results online.


Real Time Alerts

A feature which offers instant awareness of service decline via an automated email notification.

HappyOrNot is the manufacturer of Smiley Rail™, Smiley Terminal™, Smiley Touch™ and Smiley Wall™.