HappyOrNot
Intelligent Reporting. Always Included.
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and identify exact times and places of exceptional service, or performance decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Review your follow up selection responses and open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.
Included features
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online.
Root cause analysis
Statistically valid insights show what to focus on.
Add-ons
Real-time Collaboration
Offers instant awareness of service decline via automated app and email notifications. Collaborate and comment on alerts as issues are being resolved.
Branding Packs
Customize you Smiley Touch with your logo or, for the Smiley Touch Stand, with a more holistic brand look and feel.
Versions
- Smiley Touch Stand
- Smiley Touch Wall
- Smiley Touch Table
