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Smiley Touch™

Discover the “Why”

The easiest and most effective way to discover the reason behind your customers’ satisfaction or dissatisfaction. Safe touch and touch-free feedback options. Get insights you can trust to improve your performance on the spot and  continuously.

  • Engaging user experience with root cause insights
    Rich feedback in seconds featuring feelings, reasons and comments
  • Safe feedback options for maximum response rates
    Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information
  • Ready to use in minutes
    Quick to assemble, activates upon plug-in
Smiley Touch antimicrobial protection screen
Smiley Touch portfolio

Intelligent Reporting. Always Included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and identify exact times and places of exceptional service, or performance decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

Review your follow up selection responses and open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.

HappyOrNot Reporting Service - Key Findings widget HappyOrNot Reporting Service - Overall Distribution widget
HappyOrNot Reporting Service - Hourly Distribution widget HappyOrNot Reportin Service - Pain points

Included features

Web & Email Reports

Role, Location, and time-based result summaries sent to your email.

Interaction Reports

1-page printable summary report for sharing your results internally and in location.

Social Sharing

Click-to-share summary image for sharing your results online.

Root cause analysis 

Statistically valid insights show what to focus on.

Add-ons

Real-time Collaboration

Offers instant awareness of service decline via automated app and email notifications. Collaborate and comment on alerts as issues are being resolved.

Branding Packs

Customize you Smiley Touch with your logo or, for the Smiley Touch Stand, with a more holistic brand look and feel.

Versions

Smiley Touch is available in these versions:
  • Smiley Touch Stand
  • Smiley Touch Wall
  • Smiley Touch Table
HappyOrNot Smiley Touch- in use - Cafe- customer satisfaction measurement tablet
Smiley Touch Wall, outdoor restaurant people
Smiley Touch Countertop at a bakery