Smiley Touch™
Discover the “Why”
The stylish, touch screen feedback collecting Smileys are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction.
Follow up selection and open feedback options help you find out exactly what elements of your service are causing dissatisfaction so you can make improvements, immediately.
- Ready to use in minutes
Quick to assemble and activates upon plug-in - 3-tier insights
First question, follow up selection, and open feedback - Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
Smiley Touch - Default - A4 size removable attention sign
Smiley Touch - Default - without attention sign
Smiley Touch and follow up selection - Standard - A4 size removable attention
Intelligent Reporting. Always Included.
Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.
Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.
It helps you focus on the most important information and save time getting it.
Analytics enables you to research long term trends and identify exact times and places of exceptional service, or performance decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Review your follow up selection responses and open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.
Included features
Misuse Protection
A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online
HappyOrNot API
Integrate your HappyOrNot results into your company’s own dashboard.
Add-ons
Branding Pack
Fit the terminal to your brand with one of our available branding packs:
Standard: branded leg plate + question sheet per your company logo
Custom: own design leg plate + question sheet.
Specifications
Weight (assembled)
9,0kg (19.8lbs)
Dimensions (assembled)
Depth: 340mm
Width: 340mm
Height: 1300mm
Data transfer
3G secure network
