Customer feedback motivates your sales staff to perform better
Studies show that the overall customer experience in pharmacies is particularly high compared to other types of retail stores. Do you know how your pharmacy compares to others?
In pharmacies, the role of the sales assistant is often central to the customer experience, and why measuring satisfaction with the performance is important. HappyOrNot provides convenient customer satisfaction result reports which allow you to monitor overall satisfaction trends, both in an individual store and across multiple locations.
High volumes of customer feedback also allow your staff to assess their own performance. Putting in extra effort will be reflected in the feedback, and their success will be made visible to their superiors.
Want to improve your CX and find out what the secret of happier customers is? Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.
