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Customer feedback motivates your sales staff to perform better

Studies show that the overall customer experience in pharmacies is particularly high compared to other types of retail stores. Do you know how your pharmacy compares to others?

In pharmacies, the role of the sales assistant is often central to the customer experience, and why measuring satisfaction with the performance is important. HappyOrNot provides convenient customer satisfaction result reports which allow you to monitor overall satisfaction trends, both in an individual store and across multiple locations.

High volumes of customer feedback also allow your staff to assess their own performance. Putting in extra effort will be reflected in the feedback, and their success will be made visible to their superiors.

Want to improve your CX and find out what the secret of happier customers is? Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.

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Measure satisfaction at each point-of-experience

Prescription counter

Follow the customer satisfaction trends for pharmaceutical care anonymously

Healthcare & Beauty

Monitor how your customers feel about the service and sales assistance on the floor

Employee area

Measure your staff's workday satisfaction

Exit

Gauge the overall customer experience with their visit to your store

Online

Evaluate the user experience of your online store and find points for optimizing your sales

Plus, you can measure other areas like:

Product selection | Wait times | and more!

Transform your service experience with customer satisfaction data

Keep your customer experience high at all times

The HappyOrNot service measures the customer satisfaction level in your stores at all times. They help your staff to take ownership of their service performance and motivate them to do even better

Boost your staff’s sales-oriented attitude

Active feedback from appreciative customers can boost your staff’s willingness to suggest and upsell products that your customers need but would not otherwise think of buying

Improve customer experience across the chain

HappyOrNot is a powerful customer experience development tool the entire chain. Monitoring various locations allows managers to detect CX trends, and develop and introduce best practices

Retail success stories

Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

“We’d tried a comment box, but the responses were always five or 10 a week. Now, we get 500 a week. What we received from the HappyOrNot Smiley Terminals is that we’re now able to collect meaningful, significant customer responses that we can take action on.”

- Rhett Majoria, Majoria Drugs co-owner and Chief Pharmacist

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!