HappyOrNot in Home & Electronics

Wow your customers to maximize spend!

Did you know, that well served customers buy more?

In Home & Electronics retail, customers visit your store when they have a purchase need. With the customer’s ability to shop around, you need to make sure that when they visit you they have a great experience.

Ensuring your customers have a great experience means increasing the opportunity that they not only make their needed purchase, but buy more! An unparalleled customer service experience from the moment they arrive to the moment they leave is the key to increased sales.

HappyOrNot Smiley Touch feedback tablet to measure customer satisfaction in home and electronics store

Measure satisfaction at each point-of-experience

Departments

Identify if your customers can easily find what they need

Check-out or Exit

Gauge the overall customer experience with their visit to your store

Employee area

Measure your staff's workday satisfaction

Online store

Discover if your online shoppers find your webshop easy to use

Plus, you can measure other areas like:

Service desk | After sales | Pick up point | and more!

Transform your service experience with customer satisfaction data

Identify pain points

Having instant access to the highs and lows of customer satisfaction helps you target and eliminate causes fast.

Validate improvement actions

See how effective your improvement initiatives have been with immediate customer feedback on the changes.

Motivate your staff

The satisfaction data helps your employees be more aware of their interaction with customers, motivating them to provide even better service.

Want to learn how to enhance your business by investing in Customer Experience?

Download our guide

Retail success stories

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”

Morten Schwartzmann, Nordic Productivity Manager, Elkjøp

Read the whole case
Retail case studies