HappyOrNot
Did you know, that well served customers buy more?
In Home & Electronics retail, customers visit your store when they have a purchase need. With the customer’s ability to shop around, you need to make sure that when they visit you they have a great experience.
Ensuring your customers have a great experience means increasing the opportunity that they not only make their needed purchase, but buy more! An unparalleled customer service experience from the moment they arrive to the moment they leave is the key to increased sales.
Measure satisfaction at each point-of-experience
Departments
Identify if your customers can easily find what they need
Check-out or Exit
Gauge the overall customer experience with their visit to your store
Employee area
Measure your staff's workday satisfaction
Online store
Discover if your online shoppers find your webshop easy to use
Plus, you can measure other areas like:
Service desk | After sales | Pick up point | and more!
Transform your service experience with customer satisfaction data
Identify pain points
Having instant access to the highs and lows of customer satisfaction helps you target and eliminate causes fast.
Validate improvement actions
See how effective your improvement initiatives have been with immediate customer feedback on the changes.
Motivate your staff
The satisfaction data helps your employees be more aware of their interaction with customers, motivating them to provide even better service.
Want to learn how to enhance your business by investing in Customer Experience?
Retail success stories
Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service
“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”
Increase satisfaction across all business areas
Visit your business sector to learn about improving the customer and employee experience!
