HappyOrNot in Grocery Chains

Manage your store better with real-time feedback

HappyOrNot helps you turn your CX targets into KPIs

Food retailers operate in a fast-paced industry where the customer experience is crucial, so the operations need to run to the highest of standards. There are countless tasks to look after, many of which directly contribute to the customer’s shopping experience.

HappyOrNot is a powerful turnkey solution for transforming grocery store CX targets into actionable KPIs. The easy-to-use feedback terminals and powerful reporting tools make HappyOrNot the leading solution for collecting customer feedback in heavy footfall environments.

In the chain environment, HappyOrNot provides vital information for all levels of management, and the insights gathered will help everyone to make better decisions in improving both the customer experience and store operations.

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Measure satisfaction at each point-of-experience

Produce Department

Is the produce fresh and up to standard? Are the display units fully stocked?

Meat & Seafood Section

Keep track of what your customers think about your selection and waiting times

Deli & Bakery

Identify peak times and align your product selection with customers’ preferences

Seasonal Section

Prevent products from running out and get feedback from the selection on display

Cash Register / Self-service Check-out

Monitor the queue times and get information to support staffing & break planning

Plus, you can measure other areas like:

Employee satisfaction | Exit | Washrooms | Store layout | and more!

Transform your service experience with customer satisfaction data

Test, validate, and deploy new concepts

HappyOrNot is the perfect tool for measuring how change management projects are going, and validating the effectivity of changes made in the store

Keep track of CX trends across the chain

Achieve high customer satisfaction levels in every store of the chain. Comparing satisfaction results between different locations helps you to discover and introduce best practices

Manage your operations more efficiently

Improve and optimize operations, such as staffing and break planning. Plus, using HappyOrNot as an employee satisfaction tool helps you detect underlying internal issues affecting customer experience

Retail success stories

Keeping Customers Happy in the Competitive Grocery Marketplace

“HappyOrNot really suits our customer base. There’s a lot of digital solutions out there at the moment, but at the current way that people shop with us and the current way they want feedback, this works for us really well.”

Julie Tyler, Customer Experience Manager at Central England Co-op

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Retail case studies