HappyOrNot
HappyOrNot helps you turn your CX targets into KPIs
Food retailers operate in a fast-paced industry where the customer experience is crucial, so the operations need to run to the highest of standards. There are countless tasks to look after, many of which directly contribute to the customer’s shopping experience.
HappyOrNot is a powerful turnkey solution for transforming grocery store CX targets into actionable KPIs. The easy-to-use feedback terminals and powerful reporting tools make HappyOrNot the leading solution for collecting customer feedback in heavy footfall environments.
In the chain environment, HappyOrNot provides vital information for all levels of management, and the insights gathered will help everyone to make better decisions in improving both the customer experience and store operations.
Want to improve your CX and find out what the secret of happier customers is? Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.
Measure satisfaction at each point-of-experience
Produce Department
Is the produce fresh and up to standard? Are the display units fully stocked?
Meat & Seafood Section
Keep track of what your customers think about your selection and waiting times
Deli & Bakery
Identify peak times and align your product selection with customers’ preferences
Seasonal Section
Prevent products from running out and get feedback from the selection on display
Cash Register / Self-service Check-out
Monitor the queue times and get information to support staffing & break planning
Plus, you can measure other areas like:
Employee satisfaction | Exit | Washrooms | Store layout | and more!
Transform your service experience with customer satisfaction data
Test, validate, and deploy new concepts
HappyOrNot is the perfect tool for measuring how change management projects are going, and validating the effectivity of changes made in the store
Keep track of CX trends across the chain
Achieve high customer satisfaction levels in every store of the chain. Comparing satisfaction results between different locations helps you to discover and introduce best practices
Manage your operations more efficiently
Improve and optimize operations, such as staffing and break planning. Plus, using HappyOrNot as an employee satisfaction tool helps you detect underlying internal issues affecting customer experience
Retail success stories
How JACK & JONES gained 35% more satisfied customers in 6 months
“Our biggest goal is to reach our sales targets with certain resources without ever compromising on the service level. [HappyOrNot] real-time Customer Experience insights are the everyday tool we use to make sure we reach that goal.“
Increase satisfaction across all business areas
Visit your business sector to learn about improving the customer and employee experience!
