HappyOrNot in Retail

Keep your customers coming back for more

Increase satisfaction across all business areas

  • Home & Electronics
  • DIY
  • Pharmacies
  • Hypermarkets
  • Petroleum & Convenience
  • Grocery Chains
  • Sports stores
  • Fashion & Accessories

Your customers are your greatest source of information in understanding and upgrading your service performance

Staying ahead of your competitors, both in the market and financially, is at the forefront of every retail business. Ensuring leadership status relies heavily on the value created through customer experience and customer relationship management. When you know how well you serve your customers’ needs, you unlock the keys to successfully managing customer experience, improving your customer service and ultimately driving revenue.

0 Daily feedbacks
0 %Happy customers
0 %Unhappy customers

How do you compare? Our worldwide data insights help you benchmark your performance against the industry, and come out on top!

Happy customers return! Measure customer satisfaction and boost your sales

Want to learn how to enhance your business by investing in Customer Experience?

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Retail success stories

Currys: More Sales Through Happier Customers

“Using HappyOrNot has helped us to measure and monitor our performance in such an easy way, we’ve been able to improve our customer satisfaction level every year. Our customers see that we are listening, and reciprocate by continuing to give us feedback on how we’re doing so that we can continue to be even better – it’s a win-win cycle that contributes to the overall success of Dixons Carphone.”

Paul Justice, Central Operations Director, Dixons Carphone
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Retail case studies
Currys: More Sales Through Happier Customers

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!

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