HappyOrNot HappyOrNot

HappyOrNot in Retail

Keep your customers coming back for more

Increase satisfaction across all business areas

Your customers are your greatest source of information in understanding and upgrading your service performance

Staying ahead of your competitors, both in the market and financially, is at the forefront of every retail business. Ensuring leadership status relies heavily on the value created through customer experience and customer relationship management. When you know how well you serve your customers’ needs, you unlock the keys to successfully managing customer experience, improving your customer service and ultimately driving revenue.

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0 Daily feedbacks
0 % Happy customers
0 % Unhappy customers

How do you compare? Our worldwide data insights help you benchmark your performance against the industry, and come out on top!

Happy customers return! Measure customer satisfaction and boost your sales

HappyOrNot Smiley Terminal feedback kiosk in retail store - close up

Improve Customer Experience at critical points at your store

With real-time customer feedback, you can pinpoint and address service performance issues instantly, avoiding escalation, and keep your customers coming back.

HappyOrNot Reporting Service in tablet view

Engage your staff in the customer service experience

Customer satisfaction data helps your employees be more aware of their interaction with customers, motivating them to provide even better service.

HappyOrNot feedback result sharing

Let customers know you care about their experience

And that their feedback is important. Asking for feedback and sharing results creates meaningful customer relationships, builds trust, and promotes loyalty.

91% of shoppers will never return to your store after a bad experience.
What are you doing to keep your customers coming back?

Download our guide

Retail success stories

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”

Morten Schwartzmann, Nordic Productivity Manager, Elkjøp
Read the whole case
Retail case studies
Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service
Carrefour Dufry BMW McDonald's KFC Domino's Pizza

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!

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