Happy customers make happy business

We help improve customer experience and satisfaction across all business sectors with our intelligent service. Our worldwide data insights become your company’s secret to customer experience and customer relationship management success.

Want to grow your profits with happier customers?

To differentiate yourself from your competitors, grow your profits, and become a retail market leader, it is vital to engage and listen to your customers. That’s where we at HappyOrNot come in.

Our intelligent service has been utilized in many of the largest retail chain organizations across the globe for years. It offers you an easy way to collect valuable and insightful feedback data from your customers, analyze current service performance, and gain intelligence to make strategic operational improvement decisions. Through our Key Performance Indicator and management tools, you can also effortlessly measure customer centric KPIs like customer retention and customer satisfaction.

Free download

Get our Retail Industry Insights document, for FREE! Learn the impact and importance of customer satisfaction to your retail business as only HappyOrNot’s data can show.

Get the Insights

Want to grow your profits with happier customers?

HappyOrNot industry insights

10% improvement in Customer Satisfaction per year
Retail Industry Customer Satisfaction Benchmark - 84.5%

Satisfied customers benefit your bottom line

Spend more during each visit – Basket size and revenue
Visit more often – Loyalty and churn
Recommend your brand – Referral and conversion rates

Example uses

Staff friendliness

See the impact of staff attitude on customer satisfaction.

Check out times

Know how efficient and easy it is for a customer to purchase from you.

Product selection

Monitor your inventory needs during peak seasons.

Workforce management

See days and times where staffing improvements can be made

Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results.

Magnus Feldt, Head of People Development, Elkjøp, a division of Dixons Carphone

Clients we work with

Want to see how your Retail Business can benefit from using HappyOrNot in your Human Resources?

Employee satisfaction

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