HappyOrNot in Retail

Keep your customers coming back for more

Increase satisfaction across all business areas

Your customers are your greatest source of information in understanding and upgrading your service performance

Staying ahead of your competitors, both in the market and financially, is at the forefront of every retail business. Ensuring leadership status relies heavily on the value created through customer experience and customer relationship management. When you know how well you serve your customers’ needs, you unlock the keys to successfully managing customer experience, improving your customer service and ultimately driving revenue.

Want to improve your CX and find out what the secret of happier customers is? Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.

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How do you compare? Our worldwide data insights help you benchmark your performance against the industry, and come out on top!

Happy customers return! Measure customer satisfaction and boost your sales

91% of shoppers will never return to your store after a bad experience.
What are you doing to keep your customers coming back?

Download our guide

Retail success stories

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

“Today, it’s not only important for us to measure the sales we have in the stores, but it’s also very important to measure how the customers feel about us.”

Morten Schwartzmann, Nordic Productivity Manager, Elkjøp
Read the whole case
Retail case studies
Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service
Carrefour Dufry Walmart BP BMW Subway Krispy Kreme McDonald's KFC Domino's Pizza

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!

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