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Outside Sales, Americas

Outside Sales, Americas

West Palm Beach, FL

HappyOrNot is looking for highly motivated, high performance sales professionals who understand technology’s capability to optimize CX processes. The Outside Sales position is responsible for identifying, targeting and acquiring new business. The Outside Sales Representative will create outside sales strategies to achieve organizational objectives and financial goals, acquire and build relationships within the industry that will facilitate opportunities. The Outside Sales position will maintain a competitive awareness of marketplace and will increase value of client relationships while prospecting for new business to ensure the movement of prospects into the sales cycle.

Core Responsibilities:

  • Drive incremental revenue in new accounts
  • Close sales leads that are generated by our Business Development team
  • Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives
  • Build executive level relationships as well as establishing meetings with a broad array of executives – proactively selling into multiple levels of an organization
  • Deliver presentations and technical demonstrations regarding HappyOrNot value proposition and product platform
  • Follow the established HappyOrNot sales process to provide timely and accurate forecasting and reporting of activity to Sales Management
  • Be able to independently market HappyOrNot solutions-based process to perspective clients and close successfully
  • Show leadership and enthusiastically participate in weekly contact and planned sales meetings
  • Increase client base by otherwise help in closing new accounts and/or providing support to other sales team members
  • Develop and implement necessary activities and procedures to achieve maximum sales and acquisition
  • Observe, analyze and report on market trends, client needs and competitor activity
  • Provide recommendations for improved channels of delivery and performance
  • Continued use of Salesforce tool to create metrics for deepening relationships, organizing business model to capitalize on market opportunities
  • Training and Development of current and prospective clients and transitioning clients to work with Customer Success Team
  • Ability to translate knowledge of HappyOrNot client solutions and quickly build customer rapport and trust over the phone
  • Keep informed of industry information and directives, participate in regional and national meetings and initiatives

Experience, Knowledge and Skills

  • Minimum of 2 – 3 years’ prior experience in selling B2B SaaS, Software or On-premise solutions
  • Experience carrying a personal annual target of at least 500k for New Logo Business
  • Track record of achieving/exceeding sales quota and market share goals
  • Proven success in selling to VP and/or ‘C’ level executives
  • Able to identify, cultivate and close deals in new areas
  • Outstanding communication, presentation and negotiation skills (verbal and written)
  • Team Player with excellent organizational and time management skills
  • Self-driven, motivated and results oriented
  • Ability to speak clearly and sound confident by phone
  • Have strong interpersonal and organizational skills along with a professional presence
  • Strong ability to work with various types of software, including MS Office products, PowerPoint

Education and Qualifications:

  • Bachelor’s degree preferred
  • 3+ years professional selling experience
  • SaaS experience preferred
  • Attend development training seminars and workshops as needed to maintain current knowledge of best practices


What we offer:

This is an exceptional opportunity to join the great team behind global success of HappyOrNot. You will get to bring your own expertise into practice and have the freedom to express yourself by adding your own style fit into our communication. You will also be part of defining and refining our tone of voice. We can promise you an interesting and instructive journey with us to the insights of HappyOrNot and its development. You will be a part of our international Happy family and our People team, whose purpose is to attract the best talent , support current employee’s success and happiness. This is a challenging but rewarding place to be – we can assure you!

HappyOrNot Americas Inc.

About HappyOrNot Americas Inc.:

HappyOrNot Ltd. is a Finnish based company with US operations that are headquartered in West Palm Beach, Florida. Happy or Not provides the Award-Winning service HappyOrNot® which enables our Clients to improve their Customer Service and Employee Performance. We are the global leader in instant customer satisfaction and Employee Engagement reporting. Our Service is already running in over 117 countries. For more info, please visit