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Boost your pharmacy customer experience & revenue

Gain instant feedback on the quality of your service and establish long-term relationships with customers to ensure repeat business and maximize lifetime value through better customer experience and staff interactions.


The ultimate feedback solution for pharmacies and drugstores

Our instant feedback terminals and analytics provide a unique solution for pharmacies and drugstores. By connecting feedback with time, place, reason, and customer demography, you can gain valuable insights into customer needs and preferences.

With HappyOrNot, you can better understand the quality of your service and the depth of interaction between customers and pharmacists to deepen your knowledge about your customers’ needs and optimize your inventory levels to meet demand.


of consumers are more likely to make another purchase following a positive customer service experience


of all people point to customer experience as an important factor in their purchasing decisions


of consumers have left a brand in the past year due to poor customer experience

Easy-to-use feedback solution for pharmacies and drugstores

The HappyOrNot solution is easy to use and efficiently collects customer feedback in pharmacies and drugstores. By following four simple steps, you gain valuable insights into your customer’s experience and how they interact with your staff to optimize resources based on customer needs.

How It Works



Place the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble.



Customers provide instant feedback on their pharmacy experience with a touch of a button.



Feedback data is automatically collected and connected to time, place, and reason for feedback.



Insightful analytics help you understand feedback, find solutions to problems, and optimize staffing and service.

The importance of collecting feedback for pharmacies and drugstores


Collecting customer feedback is essential for businesses in the pharmacy and drugstore industry. By collecting feedback, those businesses can gain insights into what their customers need and how to better serve them. Here are some key benefits of collecting feedback for pharmacies and drugstores:

  • By listening to customer feedback and addressing their needs, pharmacies and drugstores can build strong relationships with their customers, resulting in increased loyalty and repeat business.
  • By understanding what products are in demand, pharmacies and drugstores can optimize their inventory to ensure that they have the right products in stock at the right time.
  • By collecting feedback on wait times and staffing levels, pharmacies and drugstores can optimize their resources to better serve their customers.
  • Customer feedback can help identify areas where staff may need additional training or support. By investing in well-trained staff, pharmacies, and drugstores can enhance the overall customer experience and build customer loyalty.

See what our customers are saying

See what other successful drugstore and pharmacy owners have to say about using HappyOrNot’s solution to better understand their customers’ needs to better address them for long-term growth opportunities.

Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Jaakko Luumi

CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Todd Burbage

Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The biggest change that HappyOrNot has brought to the services in my area of responsibility is the transparency of information to all levels of our organisation. When staff, managers, and our executive team all have access to real-time data that tells them how our services are performing, every person feels like they own the customer experience.
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Daniel Propoggia

Customer Service Coordinator,
Georges River Council

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

Try HappyOrNot at your drugstore today

Gain valuable knowledge about your customers’ needs and preferences, optimize product selection and availability, and provide expert service to build long-term relationships with HappyOrNot’s easy-to-use feedback solution.

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