Boost your pharmacy customer experience & revenue
Gain instant feedback on the quality of your service and establish long-term relationships with customers to ensure repeat business and maximize lifetime value through better customer experience and staff interactions.
The ultimate feedback solution for pharmacies and drugstores
Our instant feedback terminals and analytics provide a unique solution for pharmacies and drugstores. By connecting feedback with time, place, reason, and customer demography, you can gain valuable insights into customer needs and preferences.
With HappyOrNot, you can better understand the quality of your service and the depth of interaction between customers and pharmacists to deepen your knowledge about your customers’ needs and optimize your inventory levels to meet demand.
89%
of consumers are more likely to make another purchase following a positive customer service experience
73%
of all people point to customer experience as an important factor in their purchasing decisions
49%
of consumers have left a brand in the past year due to poor customer experience
Easy-to-use feedback solution for pharmacies and drugstores
The HappyOrNot solution is easy to use and efficiently collects customer feedback in pharmacies and drugstores. By following four simple steps, you gain valuable insights into your customer’s experience and how they interact with your staff to optimize resources based on customer needs.
How It Works
1
Set-up
Place the Smiley feedback terminals throughout your store. It's easy and only takes a few minutes to assemble.
2
Collect
Customers provide instant feedback on their pharmacy experience with a touch of a button.
3
Analyze
Feedback data is automatically collected and connected to time, place, and reason for feedback.
4
Optimize
Insightful analytics help you understand feedback, find solutions to problems, and optimize staffing and service.
Trusted by over 4000 brands
HappyOrNot’s solution is trusted by over 4000 brands, including the world’s leading pharmacies and drugstores, to help them deepen customer interactions and build long-term relationships by providing instant feedback and analytics.
The importance of collecting feedback for pharmacies and drugstores
Collecting customer feedback is essential for businesses in the pharmacy and drugstore industry. By collecting feedback, those businesses can gain insights into what their customers need and how to better serve them. Here are some key benefits of collecting feedback for pharmacies and drugstores:
- By listening to customer feedback and addressing their needs, pharmacies and drugstores can build strong relationships with their customers, resulting in increased loyalty and repeat business.
- By understanding what products are in demand, pharmacies and drugstores can optimize their inventory to ensure that they have the right products in stock at the right time.
- By collecting feedback on wait times and staffing levels, pharmacies and drugstores can optimize their resources to better serve their customers.
- Customer feedback can help identify areas where staff may need additional training or support. By investing in well-trained staff, pharmacies, and drugstores can enhance the overall customer experience and build customer loyalty.
See what our customers are saying
See what other successful drugstore and pharmacy owners have to say about using HappyOrNot’s solution to better understand their customers’ needs to better address them for long-term growth opportunities.
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Todd Burbage
CEO,
Blue Water Development Corp.
Rebekah Schulz
Director of Community and Culture,
Georges River Council
Tommi Kortman
eCommerce Manager,
Gigantti (Elkjøp Finland)
Daniel Propoggia
Customer Service Coordinator,
Georges River Council
Try HappyOrNot at your drugstore today
Gain valuable knowledge about your customers’ needs and preferences, optimize product selection and availability, and provide expert service to build long-term relationships with HappyOrNot’s easy-to-use feedback solution.
