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Increase the ease of shopping at your health & beauty business and generate more revenue with HappyOrNot

Our instant feedback terminals and insightful analytics provide you with the knowledge you need to improve your product selection, service, and promotions and keep your customers coming back for more across all channels.


Looking your best in the health and beauty industry

HappyOrNot’s instant feedback terminals give you real-time insights into your customers’ needs, preferences, and concerns. With the ability to connect feedback with the time, place, and reason, you can identify bottlenecks and find solutions for problems.

Our insightful analytics also help to educate your staff, optimize your resources according to busy times, consumer needs, and basket size, ensuring the right products and services are available when your customers need them. With HappyOrNot, you can increase customer loyalty, engagement, and satisfaction to stay ahead of the competition and maximize revenue across all channels.


of global cosmetic sales take place in-store


of shoppers said the customer experience influences purchase decisions, beyond product quality and price


of customers are more likely to spend more than they had planned when their shopping experience is personalized

HappyOrNot's Solution for Health and Beauty Businesses

HappyOrNot makes customer feedback solutions accessible for health and beauty businesses of all sizes. Our instant feedback terminals can be placed anywhere in your store, from the entrance to the checkout, giving you a complete overview of your customers’ experience.

How It Works



Place the Smiley Touch™ terminals in strategic locations of your dealership.



Customers provide instant feedback through an intuitive smiley face rating system.



The feedback is analyzed in real-time and presented in an easy-to-understand format.



Insights and root causes are identified, helping you make data-driven decisions to improve your business.

Importance of collecting feedback for the health and beauty industry


Collecting customer feedback is essential for businesses in the health and beauty industry. With the growing competition, businesses must understand customer needs and preferences in real-time to make informed decisions that cater to long-term success. By collecting feedback, you can:

  • Provide better suited product selection for customers that aligns with their needs and preferences
  • Attract and retain customers who choose to buy from you rather than going elsewhere
  • Build a positive brand reputation through good word-of-mouth
  • Increase basket size through upsell and cross-sell opportunities
  • Optimize resourcing for efficient operations and staff management
  • Align experience and revenue streams across multiple channels to maximize sales opportunities

HappyOrNot's solutions for health and beauty businesses

See what our health and beauty industry clients have to say about our solutions and see what you can gain by implementing HappyOrNot’s feedback solution in your health and beauty industry.

Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Jaakko Luumi

CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
Todd Burbage

Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The biggest change that HappyOrNot has brought to the services in my area of responsibility is the transparency of information to all levels of our organisation. When staff, managers, and our executive team all have access to real-time data that tells them how our services are performing, every person feels like they own the customer experience.
Daniel Propoggia

Customer Service Coordinator,
Georges River Council

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”

Try our HappyOrNot solution today and enhance your health and beauty business

Try HappyOrNot’s instant feedback terminals and insightful analytics today and start optimizing your product selection, service, and promotions for long-term success.

Get Started