Increase the ease of shopping at your health & beauty business and generate more revenue with HappyOrNot
Our instant feedback terminals and insightful analytics provide you with the knowledge you need to improve your product selection, service, and promotions and keep your customers coming back for more across all channels.
Looking your best in the health and beauty industry
HappyOrNot’s instant feedback terminals give you real-time insights into your customers’ needs, preferences, and concerns. With the ability to connect feedback with the time, place, and reason, you can identify bottlenecks and find solutions for problems.
Our insightful analytics also help to educate your staff, optimize your resources according to busy times, consumer needs, and basket size, ensuring the right products and services are available when your customers need them. With HappyOrNot, you can increase customer loyalty, engagement, and satisfaction to stay ahead of the competition and maximize revenue across all channels.
80%
of global cosmetic sales take place in-store
73%
of shoppers said the customer experience influences purchase decisions, beyond product quality and price
40%
of customers are more likely to spend more than they had planned when their shopping experience is personalized
HappyOrNot's Solution for Health and Beauty Businesses
HappyOrNot makes customer feedback solutions accessible for health and beauty businesses of all sizes. Our instant feedback terminals can be placed anywhere in your store, from the entrance to the checkout, giving you a complete overview of your customers’ experience.
How It Works
1
Install
Place the Smiley Touch™ terminals in strategic locations of your dealership.
2
Collect
Customers provide instant feedback through an intuitive smiley face rating system.
3
Analyze
The feedback is analyzed in real-time and presented in an easy-to-understand format.
4
Optimize
Insights and root causes are identified, helping you make data-driven decisions to improve your business.
Proven track record in the health and beauty industry
HappyOrNot has helped over 4,000 brands improve their customer experience, including many businesses in the health and beauty industry. Our solution is trusted by industry leaders, such as cosmetics, beauty supplies, perfume, optical goods, and food supplements.
Importance of collecting feedback for the health and beauty industry
Collecting customer feedback is essential for businesses in the health and beauty industry. With the growing competition, businesses must understand customer needs and preferences in real-time to make informed decisions that cater to long-term success. By collecting feedback, you can:
- Provide better suited product selection for customers that aligns with their needs and preferences
- Attract and retain customers who choose to buy from you rather than going elsewhere
- Build a positive brand reputation through good word-of-mouth
- Increase basket size through upsell and cross-sell opportunities
- Optimize resourcing for efficient operations and staff management
- Align experience and revenue streams across multiple channels to maximize sales opportunities
HappyOrNot's solutions for health and beauty businesses
See what our health and beauty industry clients have to say about our solutions and see what you can gain by implementing HappyOrNot’s feedback solution in your health and beauty industry.
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Todd Burbage
CEO,
Blue Water Development Corp.
Tommi Kortman
eCommerce Manager,
Gigantti (Elkjøp Finland)
Rebekah Schulz
Director of Community and Culture,
Georges River Council
Daniel Propoggia
Customer Service Coordinator,
Georges River Council
Try our HappyOrNot solution today and enhance your health and beauty business
Try HappyOrNot’s instant feedback terminals and insightful analytics today and start optimizing your product selection, service, and promotions for long-term success.
