Elevate your department store experience with HappyOrNot
Optimize your department store to keep a relevant and sufficient product selection that caters to even more customers and stay one step ahead of the service offered by specialty stores.
Smarter feedback solution
for department stores
HappyOrNot offers an instant feedback solution providing real-time insights, allowing you to better understand customer needs and requirements about product selection and availability as well as staff interactions, to allow for upsell, cross-selling, and more opportunities to generate additional revenue.
Our Smiley Touch™ terminals offer a convenient way for customers to leave feedback, which you can use together with the user-friendly analytics dashboard to better understand your customers’ journey and their shopping experience before they make a buying decision.
76%
of consumers expect companies to understand their needs and expectations
71%
of shoppers don’t return after a bad experience
62%
of shoppers go out of their way to visit retailers that make shopping easy
Streamline your department store’s operations with HappyOrNot
The HappyOrNot solution are designed to make it easy for department stores to gather feedback and make data-driven decisions to help customers find the right products and navigate the store more smoothly for an increased lifetime value. Our terminals are easy-to-use and intuitive, and our analytics platform provides powerful insights into your customers’ needs and preferences.
How It Works
1
Install
Place HappyOrNot terminals throughout your department store to gather feedback on product selection, staff interactions, and more.
2
Collect
Customers can let you know what they think about the experience to leave feedback in real-time using an intuitive smiley face system.
3
Analyze
Data is collected and analyzed to help you identify trends and areas for improvement that will make your customers come for more.
4
Optimize
Analyze the insights and share them with your team and staff to optimize your operations, improve customer satisfaction, and increase loyalty.
Trusted by department stores across the globe
HappyOrNot has helped over 4,000 brands worldwide, including department stores just like yours. Our solution has been proven to increase customer satisfaction, optimize operations, and drive revenue for long-term growth.
Why collecting feedback is essential for department stores
Department stores rely heavily on customer satisfaction to drive sales and revenue. By collecting customer feedback, you can gain insights into what products are popular, what areas of the store need improvement, and how to better serve their customers. Here are some key benefits of collecting feedback for department stores:
- By understanding what products are in demand, department stores can optimize their inventory to ensure they have the right products in stock at the right time.
- By listening to customer feedback and implementing changes based on their needs, department stores can build strong relationships with their customers and increase their lifetime value.
- By improving the overall customer experience, department stores can increase the likelihood of customers making additional purchases. This can result in increased revenue and profitability for the business.
- Improved staff interaction helping achieve optimized service: Customer feedback can help identify areas where staff may need additional training or support. By improving staff interaction with customers, department stores can enhance the overall customer experience and drive repeat business.
Department store success stories with HappyOrNot
Don’t just take our word for it. See what our happy clients have to say about using HappyOrNot to bring more alignment between customer needs and store operations to drive growth based on real-life information.
Kevin Dier
Vice President of Business Development,
Johnstone Supply
Jaakko Luumi
CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association
Kenneth G. Sørensen
Operations and Business Development Manager,
XXL Sports & Outdoor
Todd Burbage
CEO,
Blue Water Development Corp.
Tommi Kortman
eCommerce Manager,
Gigantti (Elkjøp Finland)
Rebekah Schulz
Director of Community and Culture,
Georges River Council
Daniel Propoggia
Customer Service Coordinator,
Georges River Council
Ready to take your department store to the next level?
With our powerful feedback solution, you can optimize your product selection, empower your employees, and increase customer satisfaction and loyalty while aligning your service and experience across all departments.
