Heikki Väänänen | Founder My latest Forbes article looks at why Finland, a country renowned for its hard-to-break-through culture, less-than-desirable climate, and difficult-to-learn language is one of the best places […]

How HappyOrNot changed customer feedback  You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […]

By Heikki Väänänen | CEO & Founder   In my latest Forbes article, I take a look at how customer experience has become the driving force for businesses looking to stay […]

The Nordics’ fastest-growing sporting goods retailer XXL has rolled out HappyOrNot’s feedback collecting Smileys in 63 of its stores, in addition to measuring customer feedback across multiple online points  

HappyOrNot partners with Nanoveau to coat its Smiley Touch touchscreen terminals with Nanoshield antimicrobial film to protect against viruses and bacteria

The partnership with StigFram further strengthens HappyOrNot's leading position in the Swedish market for feedback management.

HappyOrNot has chosen HEXIS Graphics’ PUREZONE® adhesive film coating, which has passed the ISO standard for efficiency against coronaviruses, for its world-famous feedback management terminals    HappyOrNot (www.happy-or-not.com), the world’s […]

What’s the latest on what customers are expecting? That is the focus of CCW’s Customer Experience Trends, Challenges & Innovations virtual conference this September.  CCW Digital’s conferences bring […]

In June, we announced our new Smiley Digital with the three versions Smiley Digital Pop-up, Embed, and Solo. Now, we’re excited to introduce a nice enhancement to the Smiley Digital Embed – it’s now been […]