Responsible for the management of 44 airports in Norway, Avinor has rolled out HappyOrNot’s world-famous feedback terminals to measure critical customer feedback at security checkpoints TAMPERE & OSLO – JANUARY 2021 – HappyOrNot (www.happy-or-not.com), the […]
Heikki Väänänen | Founder, Exec. VP of Growth In my latest Forbes article, I reflect on how the global pandemic has changed businesses attitudes towards customer experience, and in […]
Let’s tip our hats to 2020 and welcome in the new year! A farewell to 2020 – the year of change What a year 2020 has been! No one could have predicted […]
With former CEO & co-founder Heikki Väänänen continuing in a new strategic role as Executive VP of Growth Chairman Stewart Roberts and Founder Heikki Väänänen have handpicked former M-Files CEO Miika Mäkitalo […]
When the doors or, windows (zoom, that is) open on NRF’s first virtual Big Show, HappyOrNot will be front and center. As we say goodbye to 2020 and […]
Our customers share how they are using CX data to quickly adapt to change No one could have predicted that we would be in the throes of a pandemic at the very start […]
Heikki Väänänen | Founder My latest Forbes article looks at why Finland, a country renowned for its hard-to-break-through culture, less-than-desirable climate, and difficult-to-learn language is one of the best places […]
How HappyOrNot changed customer feedback You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […]
By Heikki Väänänen | CEO & Founder In my latest Forbes article, I take a look at how customer experience has become the driving force for businesses looking to stay […]
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