Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

We’re excited to join Paris Retail Week, one of the biggest retail events in Europe, again this year. Come to our booth K069 to experience what real-time CX […]

HappyOrNot is announcing its latest partnership with CVM Pawnshop and Money Changer Corp. Read more about the partnership and comments by the President of CVM Pawnshop and Money Changer Corporation.

The BBC’s weekly The Boss series profiles different business leaders from around the world. This week, we are delighted to say that the BBC’s flagship business feature section, […]

By Heikki Väänänen, CEO & Founder | HappyOrNot For my most recent Forbes article I explored the evolving world of customer experience (CX), a topic that is, unsurprisingly, […]

HappyOrNot announces its newest client, Bridge House Hotel Tullamore, Winner at the Midlands Hospitality Awards 2019 in “Best Customer Service” Category.

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

HappyOrNot’s Partner for the UK, Smiley Feedback Ltd together with Kate Heath, Global Vice President of Channels, are joining The Facilities Show at London’s Excel. Running from the 18-20 […]

Real-time Smiley Touch™ connects visitors, fans and all partners to co-create amazing Customer Service and Fan First Experience already from the day one.