By Heikki Väänänen, CEO & Founder | HappyOrNot My latest Forbes article sees me musing over employee communication and the need for cross-team collaboration. As businesses, it’s often our […]

Discover how eCommerce and digital services businesses can measure and improve the online experience with real-time customer experience insights.

A new way to capture even more feedback and real-time insights Engagement with customers and employees across multiple channels is arguably more important than ever before. HappyOrNot offers […]

In 2021 more than 2.14 billion people worldwide are expected to buy hundreds of billions of dollars’ worth of goods and services online, up from 1.66 billion in […]

An organization that genuinely cares about the experience of its customers – as well as prospective customers – knows what dedication it takes to monitor, measure and act upon customer feedback […]

How can you optimise your in-store experience to accelerate sales? Watch On-Demand our interactive webinar to discover the science behind purchasing behaviours, the ways you can increase your conversion, […]

By Heikki Väänänen, CEO & Founder | HappyOrNot In my latest Forbes article I look at some of the reasons conferences are still so important for businesses. Over […]

In a guest post for Travolution, one of the UK’s leading industry travel trades, our founder and CEO Heikki Väänänen discusses the changing face of travel in the […]

Before NRF 2020, Jon Reed, co-founder (and blogger/analyst) of Diginomica, “had a major axe to grind with HappyOrNot’s instant customer feedback”.  Reed’s initial outreach to HappyOrNot, contrary to […]