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Smileys are Uplifting Passenger Satisfaction, Helping to Enhance The Orlando Experience®

According to US Travel Association’s Fact Sheet, Americans took 2.1 Billion trips for Business or Pleasure in 2014. People travel for business or pleasure, by plane, bus or ship and regardless of the type of travel, expect a pleasant customer experience. From the time we make online reservations all the way thru our direct involvement with customer service personnel, we want a smooth, enjoyable experience that gets us from point A to point B.

Orlando International Airport (MCO) is the second busiest airport in Florida and serves nearly 37 million annual passengers, 12.5 % of which are international. As a company, MCO airport is continuing its efforts to value and delight its customers and recently announced an add-on of Frontier Airlines 3 new non-stop routes. The new service will begin in October and November and offers flights to Los Angeles, Indianapolis and Detroit.

This new service and many others are a part of MCO airport’s series of Capital Improvements valued at $1.3 billion to enhance The Orlando Experience® – providing safe, secure, customer-friendly and affordable services and facilities and advance Orlando and the surrounding region as the premier intermodal transportation gateway for global commerce.

Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority had this to say about the new initiatives:

“As we strive to meet the demands of the traveling public, we look forward to adding new destinations to increase the access we offer to and from Central Florida.”

“Orlando International Airport is pleased to provide connections to more domestic destinations than any airport in the state of Florida.”

HappyOrNot Smiley Terminals in Airports

USA Today (article here) and The Huffington Post (article here) have both covered our HappyOrNot Smiley Terminals used in Airports to enable passengers to give feedback on their airport experience.

2,000,000 passenger feedbacks to date on such service areas as Security, Checkpoints, Restrooms, and Gates.

HappyOrNot is present in over 70 airports worldwide, including such other industry clients as Heathrow Airport, DAA, Emirates, Dallas/Fort Worth Airport, Seattle-Tacoma, Securitas (Security services) and Sodexo (Catering services). Our clients understand the value of getting feedback from their customers, and that knowing with certainty what their customers feel about their service give them the competitive advantage to improve their operational performance and raise the bar on satisfaction sky high.

Find out how to improve your passenger satisfaction.