HappyOrNot (www.happy-or-not.com), the recognized market leader in real-time customer experience management solutions, is today announcing its latest partnership with Bridge House Hotel Tullamore, recent Winner at the Midlands Hospitality Awards 2019 in “Best Customer Service” Category.
The Bridge House Hotel Tullamore will be using the HappyOrNot system to provide actionable insights into customer experience. The real-time insights will also alert Bridge House Hotel Tullamore staff to potentially urgent issues, provide minute-by-minute happiness breakdowns, and illustrate highest and lowest satisfaction levels.
Bridge House Hotel Tullamore will also be using HappyOrNot’s Reporting App, joining organizations such as the NRF, Levi’s Strauss Stadium (home of the San Francisco 49ers), and Microsoft to monitor and view analytic data continuously on mobile devices.
“We are extremely happy with the positive online feedback we receive from our clients, but the challenge of that feedback is that it is relatively sporadic. The Hotel business is a 24/7 operation and the guests experience consists of multiple touchpoints within the property, and with HappyOrNot insights, we will get the 24/7 view of how things are working and we can put even more effort – into the running and also into the planning of our operations – to make sure our guests thoroughly enjoy their experience at The Bridge House Hotel,” said Louise Lenaghan, marketing manager of The Bridge House Hotel.
About The Bridge House Hotel
The Bridge House Hotel is a four star family run hotel and is one of Ireland’s most popular landmark hotels located in the centre of thriving Tullamore, County Offaly at the heart of Ireland’s Ancient East. The Bridge House Hotel Hotel, with its spectacular entrance and elegant foyer, its grand crystal chandelier and magnificent marble stairway is the fabulous setting for your weekend away, business trip or indeed your wedding reception https://www.bridgehousehoteltullamore.ie