HappyOrNot in Airports

Give your passengers the best airport experience

Increase satisfaction across all business areas

  • Airports
  • Rail
  • Road
  • Logistics
  • Security
  • Concession Services
  • Lounges
  • Ticket Offices
  • Cleaning Facilities

Happy travelers return!

Take care of your frequent flyers

When air travel is a daily or weekly, time spent standing in line for baggage claim or ticket control is time away from work or personal life. Immediate feedback on your operational performance helps you minimize that time for your passengers, making their experience more pleasant. Asking for feedback tells your travelers that they listened to and that their opinion matters. Ensuring their travel experience is positive makes them want to travel with you the next time and recommend you to their colleagues.

Wow the infrequent flyers

When your customers only travel every now and then, their airport experience is a big deal. Your infrequent air travelers are often vacationers, and their experience forms an integral part of their overall vacation experience, setting the mood for the entire trip.

Whether your customers are leaving for vacation or coming back home, HappyOrNot helps you make them feel welcome and looked after. You can be sure that when they tell their friends and family of their vacation, tweet, or blog about it to thousands of readers, their airport experience will be presented in a positive light, boosting your reputation and attracting new travelers.

HappyOrNot Smiley Terminal feedback kiosk at airport with passenger giving feedback, HappyOrNot Terminal, HappyOrNot Kiosk, HappyOrNot, Passenger Satisfaction, Airport Satisfaction, Passenger Experience, Transportation Industry, Traveller Experience, Traveler Experience, Customer Satisfaction, Traveller Satisfaction

Measure satisfaction at each point-of-experience

Check-in

Gauge the easiness or friendliness of the check-in service

HappyOrNot icon - Check-in

Security check

Measure the friendliness and efficiency of security staff

HappyOrNot icon - Security check

Washrooms

Discover optimal cleaning routines by monitoring hourly satisfaction

Baggage reclaim

Identify times when baggage service is poor

Employee area

Gauge your employees' workday satisfaction

HappyOrNot icon - Employees

Plus, you can measure areas like:

Ticket offices | passport control | immigration | parking services | restaurants | duty free | retail stores

Transform your air traveler experience with satisfaction data

Transportation success stories

Elevating the Passenger Experience at DFW International Airport

“HappyOrNot has provided DFW with a unique opportunity to accurately gauge how our 64 million customers view our facilities on a daily basis. The reports are user friendly and easy to understand, and the generated customer feedback reports from these kiosks have allowed our team to modify the amenities offered to better fit the needs our customer.”

Ricky Griffin Customer Relations Coordinator, Customer Experience, Dallas Forth Worth International Airport
Read the whole case
Transportation case studies
Elevating the Passenger Experience at DFW International Airport

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!

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