Happy customers make happy business

We help improve customer  experience and satisfaction across all  business sectors with our intelligent service. Our worldwide data insights  become your company’s secret to customer experience and customer relationship management success.

Want to Be the Best in Your Service Industry?

Providing top-notch service, positive experiences, and value is essential to differentiate your Service organization from competitors,  grow your profits, and achieve success. Gaining valuable data insight to make strategic improvement decisions is imperative, so  you need the right tools to easily collect the information from your customers. And that’s where we at HappyOrNot can help you out.

Our intelligent service is  used across the globe by a wide range of Service sector organizations. We have years of experience of providing our customer satisfaction and performance monitoring services. You can easily measure, monitor, and track KPIs like customer satisfaction and customer loyalty as well as your service performance with our Key Performance Indicator and management tools.

Want to Be the Best in Your Service Industry?
HappyOrNot Industry Insights:
  • 10% improvement in customer satisfaction per year
  • Service Industry Customer Satisfaction Benchmark 84%
Better Service performance makes happier customers:
  • Improved brand image and service reputation –
  • Increases referrals and repeat customers – Conversion and Retention
  • Increases competitiveness and profit growth – Market Share, Revenue
Example uses

Quality of service

See how satisfied your customers are with your service performance

Likeliness to recommend

Know if your customers are happy and willing to promote your business

Cleanliness

Learn how satisfied your customers are with your cleaning services

Food quality

Learn if customers are satisfied with your food quality

HappyOrNot is a standard part of our restaurant concept. We can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.

Laura Krusius, Head of Frontline Services, Technopolis Restaurants and Catering Industry

Catering

Clients we work with

Sodexo
Domino's Pizza
Planet Fitness
KFC
American Express
BMW
HMS Host
AVIS
Langley Federal Credit Union

Want to see how your Service Business can benefit from using HappyOrNot in your Human Resources?

Get a quote