“A Tremendous Asset to Us”
“Our aim is to be absolutely the best airport, and to do that we need to understand how our passengers feel about what we do, and HappyOrNot gives us that ability,” said John Horn, Chief Operating Officer at London Southend Airport.
The Best Fit for LSA’s Needs
Before the final commitment, London Southend Airport performed their due diligence by evaluating HappyOrNot against other systems, and in the end awarded HappyOrNot as the winning service of choice.
The decision was two-fold: the HappyOrNot service was robust, offering LSA the solution they wanted, and they felt confident in the company itself because HappyOrNot is reactive to its own customers’ satisfaction.